According to the Department of
Labor, 74 percent of workers in the US 105 million
people different skills than are currently used by
workers. In the technical area, workers' skills must
be updated every four years or less to keep pace
with the technologies used on the job. For workers
in developing nations, the need for training is much
more critical. The Least Developed Countries (LDCs)
average per capita GDP of less than $900 and low
levels of capital, human and technological development
largely because of their lack of an educated workforce.
As new technologies are developed and existing ones
evolve in sophistication to the next generation,
the need for developing countries to become technically
proficient becomes of critical importance in order
to bridge the gap with their industrialized counterparts.
Rural
populations and the undereducated living in LDCs are
very often trapped in agriculture-based economies that
shackle them to subsistence wages. For example, the
World Bank reports that in the South Asian region (Bangladesh,
Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka),
the annual per-capita income is around $300 and lower,
depending on the country. More than 70 percent of the
people in this region live in rural areas and earn
their living in agriculture and agriculture-related
activities.
It all comes down to the basic premise that ties
the economic development of a country to the level
of investment in its most valuable asset Human
capital, which is the knowledge and skills of workers,
is a renewable and scalable resource. Just as American
employers who seek to remain stable and viable
in the competitive global economy need workers
who can react to the swiftly changing economy by
learning new skills rapidly, developing countries
need the same well trained worker to enter the
global marketplace. Those workers who are comfortable
with and expect continuous training are valuable
for that trait and for the skills they have to
offer the employer.
In addition, workers who previously relied on
outdated skills could update those skills for current
and future industries that have a far less damaging
impact on the environment than the many alternatives
currently available to LDCs such as mining, forest
clear-cutting and providing a depository for toxic
waste.
The obstacles for the training of workers in LDCs
are significant. While US businesses wrestle with
the challenge of updating workers' skills, LDCs
must grapple with more complex obstacles to economic
development including illiteracy, poor health care
systems, environmental threats, cultural customs,
large rural or remote populations out of reach
of wired or radio-spectrum technologies, and added
complexities caused by the existence of multiple
languages.
Still, education and training could industrialized
nations numbers of its workers are forced to rely
on outdated or nonexistent workplace skills.
And yet delivering workplace training requires
an enormous amount of coordination. To ensure that
workers have access to appropriate training and
education requires a variety of delivery models
including the traditional classroom, on-site training
centers and an even more flexible model: distance
learning. For those workers for whom getting to
a classroom is just not practical, distance learning
is not time- or place-bound Developing countries
could take many of the workplace training models
that are being used by companies in the US for
the training and education of their citizens. One
example is the workplace education and training
developed by the Workforce Distance Learning Foundation
(WDLF).
To enable companies
and unions to provide Web access to distance
learning for working families
to participate in educational programs, WDLF has
developed "e-learning" courses along
with a variety of support services including evaluation
and assessment tools and career counseling. Their
efforts benefit 19 joint labor/management educational
program that belong to the Association of Joint
Labor/Management Educational.
Programs timely educational and training opportunities
for workers. The members of the Association of
Joint Labor/Management Educational Programs are
not widely known outside of workplace education
circles, but they are responsible for the education
and training needs of more than 1,000,000 workers
in America. Association members hail from 11 labor
unions and 350 employers in a variety of industries
and professions including aerospace, health care,
steel, telecommunications, printing, government,
building maintenance, transportation and higher
education. As diverse as they are, all of these
employers share a common need to deliver the most
appropriate training and education to union-represented
workers in the most efficient manner.
The workers served
by association's members are not a homogeneous
group. Participants in joint
program training activities must cope with the
same barriers to education that most adult students
face. Work schedules, family commitments and other
activities limit the time available to this adult
learner. Traditional "bricks and mortar" classrooms
with static and inflexible class schedules are
inaccessible to many. Asynchronous, or time-shifted,
distance education gives the worker the opportunity
engage in learning on his or her own schedule.
It is being used by government workers, steelworkers,
telecommunications professionals and more.
In the telecommunications
industry, for instance, the Alliance for Employee
Growth & Development:
Cooperative Labor/Management Venture is a joint
program supported by Agere, AT&T, Avaya Communication,
the Communications Workers of America (CWA), the
International Brotherhood of Electrical Workers
(IBEW), Lucent Technologies and Tyco Electronic
Power Systems. The alliance created an award-winning
series of CD-ROMs to help workers improve their "soft" skills
with the "Workplace Effectiveness" series.
Consisting of three
titles, "Critical Thinking
Skills," "Decision-Making Strategies" and "Dealing
with Change," these easy-to-use CD-ROMs act
as a private tutorial for the worker. Because each
CD-ROM is self-paced, the user is able to review
the tutorial on his/her own time. Donald Treinen,
co-executive director of the alliance, explained, "We
chose the CD-ROM format recognizing that 15 to
20 percent of our participants do not find classroom
training accessible; therefore technology-based
learning is their only option."
Some association
members are engaged in converting traditional
classroom courses into a distance learning
format. Ann Glaze Pufundt is the director of the
Upward Mobility Program, a joint venture of the
state of Illinois and the Association of Federal,
State, County & Municipal Employees (AFSCME)
District Council 31. She explained that a big problem
with filling the state of Illinois' information
technology jobs was not a lack of interest by workers,
but an inability to get students into classrooms
located in the state capital.
"Access to training in Springfield was severely
hampered because courses were routinely canceled
due to lack of enrollment," she said. "When
our participants complained that travel to the
classroom was burdensome, we realized we had to
take a good look at a more accessible way to deliver
the training."
Pufundt's colleague,
Kathy Wood, AFSCME coordinator, noted that the
development of this asynchronous
online curriculum will result in the sort of flexibility
that will allow the program to "respond more
rapidly to the needs of our workers and to the
changing aspects of jobs related to information
technology."
Another, more common model for making distance
learning accessible to workers is through the process
of contracting with vendors to provide a menu of
courses study. For many potential distance learning
students, the task of choosing a provider is daunting.
If the joint program has already contracted with
a provider that offers a broad selection, this
can be of tremendous help to the student.
"ICD has many isolated sites throughout the
country, and distance learning has emerged as one
of the most effective ways of expanding learning
opportunities for steelworkers," said Harmon
Lisnow, Executive Director of the Institute for
Career Development, sponsored by the United Steelworkers
of America and 13 participating steel companies.
The work of delivering education and training,
while challenging, is certainly a lot less daunting
with distance learning technologies. As the above
examples have illustrated, successful training
efforts take into consideration the technological
proficiency and access of the student. For the
workers of developing countries, access could be
aided through the use of solar-powered satellite
technologies that eliminate dependency on telephone
lines and wired electrical sources.
Giving workers the opportunity to improve their
skills or for personal enrichment can also have
a very positive impact on the business that employs
the worker and the nation's economy.
More information on the Association of Joint Labor/Management
Educational Program and its members can be found
at www.workplacelearning.org or by calling 212-949-1378.
Marshall Goldberg is Executive Director of the
Association of Joint Labor/Managment Educational
Programs. Regina Robinson is its Project Manager.
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