SCHAUMBURG, Ill. - (Business Wire) Zurich, a leading property and casualty insurance provider in North America and globally, said today that it has activated its Catastrophe Response Function and is preparing its claims processing team of insurance professionals to assist commercial customers with reporting losses related to Tropical Storm Hanna.
“Zurich’s team is ready to help our customers efficiently process their claims,” said Mike Hargrave, Zurich’s Property Claims national catastrophe manager. “Our claims specialists are staffing the toll-free reporting hotline in our Claims Reporting Care Center 24 hours a day, seven days a week to expeditiously process any claims we may receive from Hanna.”
Hargrave said customers have five channels through which to report a claim:
- Internet – go to the main page of www.zurichna.com and click on “click here to report a hurricane claim.”
- Phone – Contact Zurich’s Claims Reporting Care Center at 1-800-987-3373 or 1-847-240-8020.
- Fax – 1-877-962-2567 to send all important documentation.
- E-mail – Contact Zurich’s Claims Reporting Care Center at usz_carecenter@zurichna.com.
- U.S. Mail – Zurich Claims Reporting Care Center: P.O. Box 49547, Colorado Springs, CO 80949-9537
Hargrave also gave the following tips to help in filing claims:
- Report the claim immediately – don’t delay.
- Collect as much information as possible regarding the loss, such as date and time, address, policy numbers, name and address of company or reporting location, incident description, type of injury and estimated damages.
- Submit all pertinent documentation, photos and any materials/receipts.
Hargrave said once a claim is filed, customers can use the 10-digit claim number they will receive to inquire about the status of the claim by following these procedures:
- Call 1-800-987-3373 or 1-847-240-8020.
- Select option ‘2’ to check on an existing claim.
- Then select option ‘1’, enter the 10-digit claims number, and you will be connected to the Zurich claims professional handling your claim.
About Zurich Financial Services
Zurich Financial Services Group (Zurich) is an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets. Founded in 1872, the Group is headquartered in Zurich, Switzerland. It employs approximately 60,000 people serving customers in more than 170 countries. In North America, Zurich (www.zurichna.com) is a leading commercial property-casualty insurance provider serving the global corporate, large corporate, middle market, specialties and programs sectors.
Zurich
Steve McKay
(847) 706-2265
steven.mckay@zurichna.com
