IRVINE, CA -- 02/10/10 --
Toshiba America Information Systems Inc.,
Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com)
today announced that its
Toshiba Unified Communications (UC) Suite has received a
2009 Product of the Year Award from Technology Marketing Corporation's
(TMC®) Customer Interaction
Solutions® magazine, the leading publication covering CRM, call
centers and teleservices since 1982.
"We are very pleased to receive the CIS Product of the Year award for
Toshiba's UC Suite, which gives Strata® CIX VoIP system users a full suite of unified
communications applications on a single server and provides an affordable
entry to unified communications," said Brian Metherell, vice president and
general manager for Toshiba Information Systems, Telecommunication Systems
Division. "Toshiba's UC Suite users get the best possible price while
significantly simplifying the process of deployment and management of a
single unified communications solution."
"We are pleased to honor Toshiba's UC Suite with the 2009 Product of the
Year award. The UC Suite clearly shows Toshiba's dedication to delivering
quality communications applications that improve the user experience and
provide strong ROI for companies that use them," said Rich Tehrani, CEO,
TMC.
The 12th Annual Product of the Year Awards winners are featured in the
January 2010 issue of Customer Interaction Solutions magazine,
www.cismag.com.
For more information about the Customer Interaction Solutions' 2009 Product
of the Year Awards or any of the TMC media properties, please visit
www.tmcnet.com.
About Toshiba UC Suite:
Toshiba's UC Suite unites individual applications in a UC software bundle
on a single UC server platform that delivers cost savings and makes it
easier to manage UC applications. Toshiba's UC Suite includes the
following unified communications applications:
-- Presence and Instant Messaging: View the status of other users with
access to both their telephone busy/idle status and calendar status
from Outlook® integration. Users can also maximize efficiency with
the ability to call or instant-message contacts in one click.
-- Outbound Dialing From Any Application: Making a call is as easy as
highlighting a number and clicking the mouse. Users can also launch
electronic documents, applications and web pages directly from the
Strata Call Manager interface for quick access to the most frequently
used communications tools, saving valuable time.
-- Desktop Call Control From Your PC: Combine desktop and telephone
capabilities to dial, answer, transfer calls and more, all by the click
of a mouse. Drag-and-drop features make call transfer, speed dialing,
and other functions faster and easier. Users can manage this Strata
Call Manager application at their desks or as stand-alone IP soft
phones, providing mobility and remote access as well as the efficiency
of combining their telephones and computers into integrated
communication tools.
-- CRM Integration and Screen-pops: Call-answering personnel can provide
better service by immediately knowing which customer is calling through
automatic database lookup and screen-pop integration to customer
relationship management (CRM) applications and databases, saving
company time and improving customer service.
-- One Number Access ("find me, follow me" sequential ringing): Incoming
calls ring at the user's desk telephone and mobile phone simultaneously
or follow a predetermined phone sequence until it finds the user. If
not answered at any of the programmed destinations, the user's voice
mail takes the message. Intelligent routing to any destination and only
having one voice mailbox to check provides efficiency and value.
-- Off-premise Call Forwarding: Incoming calls are automatically
forwarded when the user is out of the office, and the user can change
the forwarding destination from any remote location.
-- Personal Call Handling: Users can define how calls are routed by
combining the features of schedule-based and caller-based routing of
incoming calls, One Number Access ("find me, follow me" sequential
ringing), call screening (announcing the caller name), simultaneous
ringing of desk and mobile phones, and the ability to transfer a call
back to the office from a cell phone -- the perfect combination of
accessibility and mobility.
-- Fixed Mobile Convergence: Toshiba's uMobility solution empowers mobile
workers to make and answer their PBX calls from virtually anywhere. The
users' smart cell phones function as their PBX extension phones both
while in the office via the wireless LAN and while out of the office
via a cellular network. This is an advanced level of mobility that
insures the most expeditious handling of incoming calls.
-- Video Conferencing and Collaboration: The Toshiba Video Communication
Solution (VCS®) provides video communication and collaboration,
desktop/application sharing, file transfer, and message board text
messaging capabilities. Users can easily add video communications to
traditional voice conversations and save money on travel by handling
collaboration meetings remotely.
-- Unified Messaging: Users can access voice and fax messages from their
email inboxes, providing the convenience of checking all messages from
one location. Web-based unified messaging also adds mobility, allowing
users access to their email, voice and fax messages by using only an
Internet browser, without even needing to first access their email
providers. This is especially useful when away from the office,
enabling mobile users to access and manage their voice and fax messages
from anywhere they have Internet access.
About Customer Interaction Solutions
Since 1982, Customer Interaction
Solutions (CIS) magazine has been the voice of the call/contact center,
CRM and teleservices industries. CIS magazine has helped the industry
germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a positive
impact on the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices, in-depth
lab reviews and the recognition of the innovative leaders in management and
technology through our highly valued awards, Customer Interaction Solutions
strives to continue to be the publication that holds the quality bar high
for the industry. Please visit www.cismag.com for more information.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company
helping our clients build communities in print, in person and online. TMC
publishes Customer Interaction
Solutions, INTERNET
TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web
site, is the leading source of news and articles for the communications and
technology industries. TMCnet is read by two million unique visitors each
month on average worldwide, according to Webtrends. TMCnet has ranked
within the top 3,500 in
Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most
visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO
(ITEXPO); 4GWE Conference and M2M Evolution
(in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent
Communication Partners). For more information about TMC, visit
http://tmcnet.com/.
For more information about TMC, visit www.tmcnet.com.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units:
Digital Products Division, Imaging Systems Division, Storage Device
Division, and Telecommunication Systems Division. Together, these divisions
provide mobile products and solutions, including industry-leading portable
computers; imaging products for the security, medical and manufacturing
markets; storage products for automotive, computer and consumer electronics
applications; and telephony equipment and associated applications.
TAIS provides sales, marketing and services for its wide range of
information products in the United States and Latin America. TAIS is an
independent operating company owned by Toshiba America, Inc., a subsidiary
of Toshiba Corporation. Toshiba Corporation is a world leader and
innovator in high technology, a diversified manufacturer and marketer of
advanced electronic and electrical products. These products span from
information & communications systems; digital consumer products; electronic
devices and components; as well as power systems including nuclear energy;
industrial and social infrastructure systems; and home appliances. Toshiba
was founded in 1875, and today operates a global network of more than 730
companies, with 199,000 employees worldwide and annual sales surpassing US
$67 billion (FY 2008). For more information on Toshiba's leading
innovations, visit the company's Web site at www.toshiba.com.
© 2010 Toshiba America Information Systems Inc. All rights reserved.
All product, service and company names are trademarks, registered
trademarks or service marks of their respective owners.
Information including, without limitation, product prices, specifications,
availability, content of services, and contact information is subject to
change without notice.
Toshiba PR Contact:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
TMC PR Contact:
Jan Pierret
Marketing Mgr.
203-852-6800 ext. 228
Email Contact