TORONTO, May 28 OLG-Toronto-Pro-Picks
TORONTO, May 28 /PRNewswire/ - Congratulations to Andrea Dorca, of Toronto, who won $18,573 playing PRO PICKS POOLS (Card # 96).
The winning ticket was purchased at LD Variety, located on Dundas Street West, in Toronto.
Protecting Lottery Customers
OLG has taken significant action toward protecting lottery customers from
theft and fraud. To date, the following safeguards have been put in place:
- The Alcohol and Gaming Commission of Ontario (AGCO) is now Ontario's
lottery regulator. Insider and suspicious wins will be investigated by
OPP officers assigned to the AGCO. All calls regarding potential fraud
or theft are routed directly to Investigations.
- Improved training and procedures for OLG investigations of prize
claims made by the general public are now in place.
- It is now mandatory for customers to sign their lottery tickets. If
tickets are not signed when validated by a retailer, the retailer will
ask the customer to sign them. Retailers cannot validate tickets that
are not signed. The front of lottery tickets includes a signature box
and a message further reminding customers to sign their tickets. New
signature lines are now beginning to appear on INSTANT tickets.
- A news release is issued for every lottery winner over $10,000 and the
information is posted on OLG's website, OLG.ca, for approximately 30
days. For Insider wins, described as people who have a perceived
influence over the lottery scheme, and people who sell, redeem and
distribute lottery products, or family members (spouse, children,
parents, siblings as well as any other relative not described here who
resides in the same household) of Insiders, a news release is also
distributed and posted on the OLG website for approximately 30 days
and payment of the prize is withheld for that 30 day period to give
anyone with concerns about the win, an opportunity to come forward.
- Ticket Checkers are available at all lottery terminal retailers for
customers to check their own lottery tickets (all on-line games such
as LOTTO 6/49 and SUPER 7). At present, customers cannot use the
Ticket Checkers to check INSTANT lottery tickets (scratch and win
games). We expect to introduce this feature later this year.
- The lottery terminal 'freezes' when a winning ticket worth $5,000 or
more is validated. The freeze sends a signal to OLG data centre,
prompting an OLG representative to immediately call the customer at
the retail outlet to confirm the win with the retailer and the
customer by telephone.
- Enhancements to the lottery terminal Customer Display Screens include:
- Whenever a ticket is checked by a retailer at a lottery terminal,
customers will see a video message on the Customer Display Screen
and hear a winning or non-winning jingle with a voice-over message.
These alerts will tell you whether you have a winning ticket or
not.
- Jingles and videos play for a longer time when a winning ticket is
validated, and winning/non-winning messages appear in a larger
print font.
- A new video, jingle and voice-over message plays for winning
tickets worth $5,000 or more along with a display indicating "BIG
WINNER".
- All on-line lottery tickets are branded along the front, left-hand
side as winning or non-winning when validated through the terminal.
- OLG has conducted public education campaigns to remind people to sign
and check their tickets and to call our hotline if they have any
concerns.
- Our Customer Excellence Centre is now open 24 hours a day / 7 days a
week.
OLG is a provincial agency responsible for province-wide lottery games and gaming facilities. Since 1975, OLG lotteries, casinos, slots, and resort casinos have generated more than $23 billion for the benefit of the Province of Ontario. Gaming proceeds support Ontario's hospitals, amateur sport, recreational and cultural activities, communities, provincial priority programs such as health care and education, and local and provincial charities and non-profit organizations through the Ontario Trillium Foundation.
Know your limit, play within it!
THE ONTARIO PROBLEM GAMBLING HELPLINE 1-888-230-3505
Disponible en francais
SOURCE Ontario Lottery and Gaming Corporation
