ENGLEWOOD, CO -- 03/28/08 --
TeleTech
Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of
business process outsourcing (BPO)
solutions, today announced that it is one of nine companies selected by the
federal government to leverage a $2.5 billion dollar contract vehicle. The
10-year contract is designed to expedite the procurement process by
providing government entities with a vehicle for rapidly engaging business
process outsourcing services.
Under the terms of the award, the U.S. General Services Administration
(GSA) named TeleTech a preferred provider of solutions. This status allows
TeleTech to assist with providing information to U.S. citizens in both
emergency and non-emergency situations. By delivering a high-quality user
experience through the effective integration of citizen-facing front-office
processes with internal back-office processes, TeleTech is poised to help
the government better serve its people.
TeleTech was chosen because of its 26 years of expertise in quickly
organizing resources to meet the complex demands of a project.
"TeleTech is honored to be chosen by GSA as a preferred provider," said
Kenneth Tuchman, TeleTech chairman and chief executive officer. "We have
been working with various government agencies for the last 12 years, and we
are excited to have the opportunity to combine that expertise with our
unique technology and human capital offerings to create service
differentiation for the U.S. government."
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 26-year
history of designing, implementing, and managing critical business
processes for Global 1000 companies to help them improve their customers'
experience, expand their strategic capabilities, and increase their
operating efficiencies. By delivering a high-quality customer experience
through the effective integration of customer-facing front-office processes
with internal back-office processes, we enable our clients to better serve,
grow, and retain their customer base. We use Six Sigma-based quality
methods continually to design, implement, and enhance the business
processes we deliver to our clients and we also apply this methodology to
our own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs serving
more than 100 global clients in the automotive, communications and media,
financial services, government, healthcare, retail, technology and travel
and leisure industries. Our integrated global solutions are provided by
59,000 employees utilizing 38,400 workstations across 88 delivery centers
in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of 1995, which
can be identified by words such as "may," "will," "expect," "anticipate" or
comparable words. These forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our actual
results, performance, or achievements to be materially different from any
future results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and
uncertainties. Important factors that could cause our actual results to
differ materially from those expressed or implied by such forward-looking
statements, include but are not limited to the following: all reported
results are presented without taking into account any adjustments that may
be required in connection with the ongoing review of TeleTech's accounting
for equity-based compensation plans and should be considered preliminary
until TeleTech files its Form 10-K for the fiscal year ended December 31,
2007; the effect of TeleTech's failure to timely file all of its required
reports under the Securities and Exchange Act of 1934, including the
potential of a default under its credit facility; our ability to meet the
requirements of the NASDAQ Stock Market for continued listing of our
shares; any future decisions by the NASDAQ Stock Market regarding continued
listing of TeleTech's common shares; potential claims and proceedings
relating to such matters, including shareholder litigation and action by
the SEC and/or other governmental agencies; negative tax or other
implications for TeleTech resulting from any accounting adjustments or
other factors; our belief that we are continuing to see strong demand for
our services; the ability to close and ramp new business opportunities that
are currently being pursued or that are in the final stages with existing
and/or potential clients in order to achieve our Business Outlook;
estimated revenue from new, renewed, and expanded client business as
volumes may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure from
our clients experiencing a business downturn or merger in their business;
greater than anticipated competition in the BPO and customer management
markets, causing adverse pricing and more stringent contractual terms;
risks associated with losing or not renewing client relationships,
particularly large client agreements, or early termination of a client
agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to execute our growth plans, including sales
of new services; our ability to achieve our year-end 2008 and 2009
financial goals, including those set forth in our Business Outlook; risks
associated with attracting and retaining cost-effective labor at our
delivery centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign currency
exchange rates; our ability to find cost effective delivery locations,
obtain favorable lease terms, and build or retrofit facilities in a timely
and economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; economic or political
changes affecting the countries in which we operate; achieving continued
profit improvement in our International BPO operations; changes in
accounting policies and practices promulgated by standard setting bodies;
and new legislation or government regulation that impacts the BPO and
customer management industry.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contacts:
KC Higgins
Media Relations
303-434-8163
