Sept. 29 Autonomy-Corporation
Leading Contact Center Outsourcer Selects Autonomy Advanced Analytics to
Foster Client Success
CAMBRIDGE, England and DALLAS, Texas, September 29 /PRNewswire-FirstCall/
-- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in
infrastructure software for the enterprise today announced that Telerx, a
leading customer care outsourcer, has selected Autonomy customer interaction
solutions as a key technology in its overall business strategy. By offering
the automated capturing, processing and analysis of customer interactions,
Telerx provides its clients with a unique competitive advantage to understand
customer sentiment towards service and product, gaining intelligence into
customer behaviors effecting market trends. Telerx will deploy the full suite
of customer interaction solutions from Autonomy, including interaction
recording, agent evaluations, customer surveys, and speech analytics.
Telerx selected Autonomy customer interaction solutions to gain an
accurate pulse on what customers are saying and to use that insight to
improve sales and marketing opportunities for its clients. Autonomy's
analytics solutions will enable Telerx to understand the customer need in
real-time in order to optimize contact handling and help its clients develop
more effective interactions. Telerx will additionally utilize Autonomy's
innovative monitoring tools to maintain and enhance the quality of its
interactions, ensuring its clients' customers continue to receive the best
possible service.
"By combining efforts with Autonomy, Telerx assures its clients and
prospects that we can provide them with valuable customer and market
information that they can take back to their organizations to grow and expand
their business. What we can do to create brand loyalty and drive revenue
opportunities for our clients is crucial to our role as an outsourcer, and
the Autonomy solution will help us meet and surpass that goal," said Diana
Helfinstine, senior vice president of Telerx.
"We are thrilled to be selected as a strategic partner for an
organization like Telerx that is so committed to the achievements of its
client base," said Scott Shute, Autonomy etalk's CEO. "We look forward to
forging a strong relationship with a company that values innovation as a key
player in its own success and that of its clients."
Telerx will be exhibiting its customer care solutions, including the
Autonomy customer interaction solutions, at the Society of Consumer Affairs
Professionals (SOCAP) International 2008 Annual Conference
(http://www.socap.org/Events/2008annual/index.html) in Miami, Florida,
October 5-8. For more information on Autonomy's contact center products,
please visit http://www.etalk.com/products/contact-center-management.
About TELERX
Headquartered in Horsham, Pa., TELERX Marketing Inc. is a leading contact
center outsourcer and provider of customer care solutions. Telerx helps
blue-chip companies achieve bottom line results by optimizing customer,
consumer and employee relationships. For more information visit
http://www.telerx.com or call 1-800-2-Telerx.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in
infrastructure software for the enterprise and is spearheading the
meaning-based computing movement. Autonomy's technology allows computers to
harness the full richness of human information, forming a conceptual and
contextual understanding of any piece of electronic data including
unstructured information, be it text, email, voice or video. Autonomy's
software powers the full spectrum of mission-critical enterprise applications
including information access technology, pan-enterprise search, information
governance, end-to-end eDiscovery and archiving, records management, business
process management, customer interaction solutions, and video and audio
analysis, and is recognized by industry analysts as the clear leader in
enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies
and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg,
Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson,
Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange,
Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department
of Homeland Security and the U.S. Securities and Exchange Commission. More
than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P,
Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and
Systems Integrators. The company has offices worldwide. For more information
on Autonomy, please visit http://www.autonomy.com.
Autonomy and the Autonomy logo are registered trademarks or trademarks of
Autonomy Corporation plc. All other trademarks are the property of their
respective owners.
Autonomy Editorial Contacts:
Winifred Shum
Autonomy (US)
+1-408-771-6668
wshum@autonomy.com
Edward Bridges
Financial Dynamics (UK)
+44-207-831-3113
edward.bridges@fd.com
David Vindel
The Red Consultancy (UK)
+44-(0)20-70256500
david.vindel@redconsultancy.com
Telerx Editorial Contact:
Loralee Hare
Telerx
+1-215-347-5749
Hare@Telerx.com
SOURCE Autonomy Corporation plc
