CHICAGO, IL, Sept. 2 E-SwordCiboodle-CRM
ciboodle a "good fit" for those looking for a business process approach
to CRM
CHICAGO, IL, Sept. 2 /PRNewswire/ - Sword ciboodle, provider of customer-oriented business software and services, today announced that it has been named as a strong performer in enterprise CRM suites by independent analyst firm, Forrester Research. Sword ciboodle was among the select companies invited by Forrester Research to participate in its August 29 report, "The Forrester Wave: Enterprise CRM Suites, Q3 2008".
The report states, "ciboodle (formerly Graham Technology) has pushed into the CRM market with focus on the intersection of business process modeling, customer service, and customer interaction management."
The report also states, "As enterprises begin to understand the importance of truly integrating end-to-end customer-facing processes from front office to back office, they are turning to solutions with native BPM capabilities that can support highly unique - and flexible - process flows."
In particular, the Forrester report noted that ciboodle is "a good fit for buyers who are looking for a vendor that can bring business process acumen to solving customer-service centric CRM challenges." Furthermore, ciboodle received the highest score in the report for time-to-value.
"It is a fantastic achievement to have entered the enterprise CRM suites Wave as a strong performer," said Paul White, EVP sales and marketing, Sword ciboodle. "It is also very encouraging to see the recognition given to process-based CRM solutions, an approach that has always been at the core of ciboodle's offering."
Sword ciboodle is the award-winning business-process-driven CRM software product for multi-channel contact centers. Targeted primarily to large companies in sectors such as banking, insurance, utilities, telecommunications and retail, it is the only BPM-based CRM product that enables all service channels natively from a single platform.
The Forrester Wave evaluated 35 CRM solutions and focused on 14 products in the enterprise suites category. This is the latest industry analyst report to feature ciboodle - the company has featured extensively on analyst reports and evaluations over the years, and this history can be viewed at www.ciboodle.com/reviews.
About Sword ciboodle
Sword ciboodle helps improve the way large organizations interact with their customers. The combination of award-winning, process-managed CRM software and specialist consulting and delivery services help Sword ciboodle's clients achieve higher revenues from their customers and reduce operational costs. Sword ciboodle is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers. For more information, please visit www.ciboodle.com.
About Sword Group
Sword Group (NYSE Euronext: FR0004180578 SWP) delivers high value business applications to organisations across regulated industries.
A global leader in the delivery of Governance, Risk and Compliance Management solutions, Sword's skills, infrastructure and experience help our customers improve performance, increase efficiencies and maximise return on investment.
Our flexible delivery options, including On Demand, Software as a Service (SaaS) and ASP, combined with our extensive industry expertise enables SWORD to support our customers across insurance & healthcare, energy, banking & finance, telecoms, utilities, engineering & construction and government.
With operations in 37 countries, Sword today employs over 2000 people and in 2007 generated euros 179m in consolidated revenue. For more information, please visit www.sword-group.com.
SOURCE Sword ciboodle
