BALTIMORE, MD -- 10/26/09 --
History proves every recession produces great
ideas. In 1939, at the height of the Great Depression, Bill Hewlett and
Dave Packard launched Hewlett-Packard in a garage in Palo Alto. One of HP's
first customers was Disney -- another Depression era startup.
In 2008, Erin Welsh, Shop To Earn's Director of Operations, went to work
with her brother Pat
Welsh in his new
eco-friendly direct sales company, ShopToEarn. Erin set up the STE
customer support shop out of her home office basement. With the network
marketing company growing exponentially, it was an exciting time for Shop
To Earn and Erin recalls the challenge to serve the growing needs of
representatives across the country especially multi-lingual customers.
Today, Erin and her team, including cousin ShopToEarn Director of Customer
Support, Heather McDade, welcome the motivation of being the support center
for a multi-million dollar company in stride. The support center now
resides in a spacious 3,000 square foot office in the historic Canton area
of Baltimore. Fourteen highly trained Shop To Earn support center agents
work with STE representatives to resolve shopping discrepancies,
compliance, renewals, refunds, and commissions -- by phone, email and the
support ticket system.
ShopToEarn's Customer Support Core Objectives:
1. Educate with Accuracy
2. Create Self Sufficient reps
3. Positivity
4. Fairness
5. Patience
6. Timeliness
"We have a great staff, behind the scenes, with systems in place designed
to meet the needs of Shop To Earn representatives," says Erin Welsh.
"ShopToEarn is experiencing explosive growth and we are very excited about
all of the new improvements to our website."
Shop To Earn's rapid growth -- achieving retail sales of $30 million and
paying out $1.5 million in cash back incentives -- includes an expansion
into the Latino market. Before, Erin reached out to a group of bi-lingual
STE representatives who acted as the in-house interpreters. Now, she has
several bilingual ShopToEarn staff members who communicate in multiple
languages including Spanish, German, Russian, French and Korean.
The culture of service extends beyond the support request ticket. Committed
to the green revolution, the Customer Support Team makes a conscious effort
to recycle, drinks Aquasana filtered water, and has their ShopToEarth
orders frequently shipped to the center so they can familiarize themselves
with the earth friendly products sold on the site. A fellow employee treats
staff to Yoga sessions two to three times per week and they even have a pet
fish named Eartha.
"Customer Support is the liaison between Shop To Earn representatives and
the Executive Team," says Erin. "One thing you can count on, when you
contact Customer Support, you are always heard. We strive to respond to all
inquiries within 48 hours."
Participants interested in attending the company overview are not required
to register and the event is free to the public. For more information
about Shop To Earn and Shop To Earth or to find testimonials about the eco
friendly company visit: www.facebook.com/shoptoearth.
About Shop To Earn and Shop To Earth
For more information visit Shop
To Earn newsroom (www.shoptoearnnewsroom.com) or the Official Shop To Earn
Blog (www.officialshoptoearn.blogspot.com).
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Lisa Buyer
954.354.1411x14
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Hilary Martin
954.234.1485
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