ALISO VIEJO, Calif. - (Business Wire) Providing timely and on-going customer service without draining resources presents one of the biggest challenges many financial professionals face today. Successful financial professionals want to spend time in front of their clients, not trapped in the back office sorting out problems.
By combining innovative technology with a long-standing service first philosophy, Pacific Life1 created a web-based policy management system, Planned Performance Tracking. It frees financial professionals from burdensome back-office details and it helps staff respond to client requests and be more proactive in service. With Planned Performance Tracking’s2 features, a financial professional and their staff can more efficiently address service dilemmas such as:
- The client could not decide on the investment options’ allocation on a variable life insurance (VUL) policy or someone forgot to submit the allocation form. The financial professional and his staff receive an email alert if a newly issued policy has allocations of 100% in the money market account for more than 90 days. They can contact the client and get the allocations choices needed.
- No interest credits are displayed on a client’s indexed universal life policy annual statement. With a few clicks, Planned Performance Tracking’s instant policy summary provides up-to-date segment interest credits for segments that matured after the policy anniversary date. The report is client ready in seconds.
- A client is out of the country and forgot to send in his premium payment. Planned Performance Tracking sends an email alert to the financial professional’s office that the policy is in its grace period. There is still time to contact the client and get a premium paid before it lapses.
- A client wants a progress report on their VUL policy relative to the original planned illustration. The financial professional uses the Policy Tracking Report in his client meeting to compare the “Planned” vs. “Where We Are”. The report was prepared with the inforce illustration automatically on a pre-set schedule. All the staff did was click on the prepared report.
“Planned Performance Tracking offers real solutions to real life service dilemmas,” explained Alyce Peterson, vice president of marketing services for the Life Insurance Division of Pacific Life. “Customer-focused service is becoming a rare commodity. Our goal is to give the financial professional tools so they can provide quality service without a big overhead price tag.”
Available with new and existing policies from Pacific Life, Planned Performance Tracking can be used to expand the capabilities of an office’s existing life insurance management software.
Pacific Life Insurance Company
Founded in 1868, Pacific Life Insurance Company provides life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans.3 Pacific Life counts more than half of the 100 largest U.S. companies as clients4 and is a member of the Insurance Marketplace Standards Association (IMSA), whose membership promotes high ethical standards for the sale of individual life insurance and annuities. For additional information about Pacific Life, including its current financial strength ratings from A.M. Best, Fitch Ratings, Standard & Poor’s, and Moody’s, visit the company Web site at www.PacificLife.com.
Pacific Life & Annuity Company
Pacific Life & Annuity Company offers a wide range of products, including life insurance, annuities, structured settlement annuities, and other investment products and services for individuals and businesses.5 Pacific Life & Annuity is a member of the Insurance Marketplace Standards Association (IMSA), whose membership promotes high ethical standards for the sale of individual life insurance and annuities. For additional information about Pacific Life & Annuity, including its current financial strength ratings from A.M. Best, Fitch Ratings, Standard & Poor’s, and Moody’s, visit the company Web site at www.PacificLifeandAnnuity.com.
1 Pacific Life is Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company.
2 Planned Performance Tracking is a registered service mark of Pacific Life.
3 Product features and availability vary by state.
4 Data compiled by Pacific Life using the FORTUNE 500® list as of April 2008.
5 Product features and availability vary by state.
“Pacific Life” is Pacific Life Insurance Company, and its affiliates, including Pacific Life & Annuity Company.
Insurance products are issued by Pacific Life Insurance Company in all states except New York, and in New York by Pacific Life & Annuity Company. Product availability and features may vary by state. Each company is solely responsible for the financial obligations accruing under the products it issues. Product and rider guarantees are backed by the financial strength and claims paying ability of the issuing company and do not protect the value of the variable investment options. Variable insurance products are distributed by Pacific Select Distributors, Inc. (member FINRA & SIPC), a subsidiary of Pacific Life Insurance Company, and are available through licensed third party broker-dealers.
Pacific Life Insurance Company’s and Pacific Life & Annuity Company’s individual life insurance products are marketed exclusively through independent third-party producers, which may include bank affiliated entities.
Pacific Life Insurance Company
Stacy Santmyer Klein, (949) 420-7314
Stacy.Klein@PacificLife.com
