BURLINGTON, Mass. - (Business Wire) Enigma Inc., the leader in aftermarket service and support technology, today announced that Rolls-Royce has extended its contract with Enigma to deliver product information and parts support for its military engines. Since 1999, Enigma technology has been working with the customer to deliver maintenance, repair and overhaul (MRO) content to some 500 engineers and technicians across multiple global facilities. By adopting the latest Enigma 3C Version 8 technology, the UK Ministry of Defense (MOD) locations have real-time access to all critical service information from a single application, via the Web, wireless and DVD, regardless of content editing and management software or data format. As part of this three-year commitment, Enigma will upgrade the current application, provide ongoing customer support and deliver quarterly publication updates for distribution to the end users.
Enigma’s technology provides engine technicians with all of the relevant content for each service or repair procedure, by engine serial number, via an integrated browser-based application. Enigma pulls content from multiple sources, including maintenance manuals, illustrated parts catalogs and the modifications manual, and delivers the specific information required for a specific engine, saving hours of time spent searching and cross-referencing existing documentation. For situations that require printed materials, Enigma provides the unique ability to select and automatically print a set of maintenance procedures according to a specific build of engine, complete with engine/module serial numbers and sequentially numbered pages. In addition, Enigma 3C allows mechanics and technicians to move seamlessly between a customized view of various maintenance documents and the corresponding parts list and schematics, with a single click of a button.
“Companies that manufacture and service equipment for the military understand the importance of enabling their customers to quickly locate the most accurate and up-to-date repair and service information. Our continued relationship with Rolls-Royce, as well as our recent successes in the commercial aviation and automotive industries, demonstrates growing recognition of the value of Enigma’s parts and service applications,” said Jonathan Yaron, CEO of Enigma.
Links for more information:
About Enigma 3C
Download the Enigma 3C fact sheet
About Enigma
Enigma is the only software company delivering a product suite that improves the efficiency, consistency and profitability of maintenance, repair and overhaul (MRO) operations and aftermarket sales and service organizations. Enigma’s unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications to provide a dynamic encyclopedia of service, parts and diagnostic information that captures technicians’ expertise and manages an optimal service and support workflow. By facilitating aftermarket maintenance, parts logistics and equipment uptime, Enigma helps service and support organizations maximize their profitability. For more information, visit www.enigma.com and www.uptimeblog.com.
Enigma 3C is a registered trademark of Enigma. All other trademarks or trade names belong to their respective owners.
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Enigma, Inc.
Joy Reo, 781-265-3606
Director of Marketing
joyr@enigma.com
