Newly Renamed VIERA Concierge(TM) Service Links All HDTV Customers with Technical Experts to Answer Vital Questions SECAUCUS, N.J., July 1
SECAUCUS, N.J., July 1 /PRNewswire/ -- Panasonic, a market and technology
leader in High Definition televisions, announced today that it has extended
its unique and successful Plasma Concierge(TM) free customer support program
to both Panasonic Plasma and LCD HDTV owners and renamed it Panasonic VIERA
Concierge(TM). Previously only available for Panasonic HD Plasma owners, the
exceptional service, which includes a toll-free customer support line,
provides Panasonic HDTV owners with quick access to technical experts via
phone, web or in-home service for answers to a broad range of questions. One
unique privilege is access to Panasonic's HDTV loaner program, which makes
HDTV loaners available at no charge to customers who have a Plasma or LCD
undergoing repair.
Panasonic VIERA Concierge customers can get advice on set-up, operation,
integration of their VIERA HDTV with other home entertainment components and
support-related activities including troubleshooting issues. The VIERA
Concierge service also includes priority scheduling for in-home service
visits, if necessary, with most repairs completed in two days.
"As a maker of highly rated Plasma and LCD flat panels, Panasonic is
equally committed to all of our VIERA HDTV products," said Robert Perry,
Senior Vice President, Panasonic Display Group. "By extending the VIERA
Concierge Service to include our LCD displays, all of our HDTV customers can
benefit from the award-winning technical support that distinguishes Panasonic
from its competitors."
As part of the VIERA Concierge service program, Panasonic HDTV owners
receive a Concierge Benefits Card providing a customer ID and dedicated
toll-free telephone number which entitles them to a range of valuable
privileges within the United States.
Launched in June 2006, the VIERA Concierge program is administered by
Panasonic's Customer Call Center in Chesapeake, VA, which has been recognized
as a Certified "Center of Excellence" by the Center for Customer-Driven
Quality(TM) at Purdue University. This highly respected certification ranked
Panasonic's Call Center in the top 10 percent of the 20,000 call centers
studied throughout North America.
"The Panasonic VIERA Concierge program is an industry first and has
provided tremendous value to our Plasma customers," said Mr. Perry. "By
constantly speaking with consumers to understand their lifestyle needs and
concerns, Panasonic's VIERA Concierge experts continuously improve their
abilities to solve the needs of our customers while providing peace of mind
that Panasonic is standing behind its products. Now both our Plasma and LCD
customers have access to our experts and advanced support capabilities, and
have a chance to experience Panasonic's commitment to their satisfaction
firsthand."
Consumers can find tips, ask questions and gather facts from VIERA
Concierge experts about "What to Look For" when shopping for an HDTV at
www.panasonic.com/VIERAcentral.
About Panasonic Consumer Electronics Company
Based in Secaucus, N.J., Panasonic Consumer Electronics Company (PCEC), a
market and technology leader in High Definition television, is a Division of
Panasonic Corporation of North America, the principal North American
subsidiary of Matsushita Electric Industrial Co. Ltd. (NYSE: MC) and the hub
of Panasonic's U.S. marketing, sales, service and R&D operations. Information
about Panasonic products is available at www.panasonic.com. Additional company
information for journalists is available at www.panasonic.com/pressroom.
SOURCE Panasonic
