ATLANTA - (Business Wire) Francis Carden, founder and chief evangelist of OpenSpan, Inc., a leader in business user productivity, recently explained how to automate customer on-boarding processes to improve productivity and reduce costs in the “Streamline Customer On-Boarding Processes with OpenSpan” webinar. In a poll of webinar attendees, more than 50 percent of enterprises estimate that it takes one week or more to complete all new customer on-boarding processes. More than 70 percent of enterprises believe that the time required to on-board new customers has remained the same or increased during the past 12 to 18 months. Attendees cited an over-abundance of manual workflows and a general lack of integration between software applications as the biggest factors contributing to customer on-boarding complexity. Additional on-boarding challenges included increased government and corporate compliance mandates.
“Manual repetitive tasks related to the on-boarding of new customers can significantly impact business user productivity and introduce a number of new costs,” Carden told webinar attendees. “By automating previously manual workflows that span multiple systems, organizations can speed decision-making, reduce human errors and increase customer satisfaction levels.”
Carden also provided a live demonstration of the OpenSpan Platform, showcasing a number of quick and simple automation opportunities for simplifying and expediting customer on-boarding workflows. Each example involved automation of a previously manual workflow, all without software development and without having to modify the application’s source code in any way.
According to Carden, organizations find that automating customer on-boarding processes reduces costs and improves the productivity of customer-facing employees. “By eliminating manual tasks, OpenSpan is accelerating the on-boarding process and improving customer satisfaction,” he said.
To hear an archived recording of the entire webinar, please visit http://www.openspan.com/webinars.
About OpenSpan, Inc.
Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
OpenSpan, Inc.
Joe McGonnell, 678-527-5400
jmcgonnell@openspan.com
or
Schwartz Communications
Keith Giannini/Chris Poisson, 781-684-0770
openspan@schwartz-pr.com
