NHS Highland Selects ClickSoftware for Optimized Mobile Workforce and Asset Management

NHS Highland to Leverage ClickSoftware's Solutions to Increasing Maintenance Efficiency Across Their Primary Care Community Serving 300,000 Patients BURLINGTON, Massachusetts, November 4
BURLINGTON, Massachusetts, November 4 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions announced today that NHS Highland, a regional health service provider, has selected their field service optimization solutions as the platform to efficiently manage their maintenance technicians across their Primary care community.
NHS Highland's catchment area comprises the largest and most sparsely populated part of the UK with all the attendant issues of a difficult terrain, rugged coastline, populated islands and a limited internal transport and communications infrastructure. The geographical nature of the region presents particular challenges for the efficient and effective delivery of health care services.
"As an organization that is committed to delivering the highest possible standards in order to support the well being of the people in the Highlands, it is essential to improve our service and processes," said Eric Green, Head of Estates NHS Highland. "We are in no doubt that MACS EU's implementation of Maximo and ClickIMRS will enable us to improve and increase the level of service we deliver to internal and external clients. Maximo will give a better insight into our maintenance task and work orders. ClickIMRS and ClickMobile will allow us to schedule our team in an optimized manner as well as providing our technicians with the information they need at their fingertips."
NHS Highland will use ClickSoftware's ClickIMRS solution in combination with the IBM Maximo Asset Management system as the asset maintenance management system for the five main operational units, across the four Community Health Partnerships (CHPs) and Raigmore Hospital in Inverness. They will use the Maximo Asset Management and ClickIMRS solution to support the Estates organisation, ensuring the maintenance service quality supports the care delivery goals for the 300,000 patients in the Highlands, Argyll and Bute regions which NHS Highland supports.
NHS chose to replace their current system with the hosted IBM Maximo and ClickSoftware's ClickIMRS solution to increase their control and visibility of their maintenance tasks, work orders and purchasing. The combined solution will ensure maintenance safety, while increasing their technician's productivity through mobile accessibility. NHS specifically selected a managed hosted solution to enable the NHS to focus on their core business.
ClickIMRS was designed to meet the unique needs of mid-sized service organizations helping them increase productivity, manage growth, improve service levels and revenues - all for a very attractive Total Cost of Ownership (TCO). Implementing an optimized scheduling and mobility solution will enable NHS Highlands to offer their customers a world class service experience while keeping a tight control over their costs.
NHS Highland selected ClickSoftware's solutions through Value Added Reseller (VAR) MACS EU Ltd. (http://www.macseu.co.uk). MACS have built an Adapter that will integrate IBM Maximo, ClickIMRS and ClickMobile enabling technicians to access the IBM Maximo data at each work location through their mobile phone while optimizing their schedule based upon travel time, utilization and priority. After the implementation the total solution will be supported and hosted by MACS.
"We are proud that our ClickIMRS solution will be implemented at an organization like NHS Highland who job it is to ensure the well-being of so many people," said Hannan Carmeli, President and Chief Operating Officer at ClickSoftware. "Ensuring a well maintained environment is critical when it comes to the delivery of high quality patient care and our solutions will help NHS Highland run a world class operation."
About ClickSoftware
ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources.
With over 120 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com.
About MACS EU Ltd
MACS EU Ltd, established in 1986, have broad experience in providing, implementing and developing solutions for Maintenance Management, Mobile Solution and (IT) Service Management such as IBM Maximo Asset Management and ClickIMRS. With each deliverable MACS EU is committed to deliver its clients a solution that supports business performance and processes with a high standard. MACS EU works closely with partners such as IBM and ClickSoftware. MACS deliver in all fields professional services such as consultancy, project management, customer support and training. MACS EU Ltd are a subsidiary of MACS Holdings BV providing solutions and services in Europe through offices in Belgium, Germany, The Netherlands and United Kingdom. Further information can be found at http://www.macseu.co.uk
This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Clicksoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

    Contacts: Joanna Giannotti
              ClickSoftware, Inc.
              +1-781-272-5903 x2235
              joanna.giannotti@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd