SAN MATEO, Calif., Oct. 24 /PRNewswire/ -- Vendio(TM), a leading provider of services that empower merchants to reach consumers and manage online transactions, today launched Vendio Buyer Appreciation. The free service helps eBay(TM) sellers send automated "thank you" e-mails to bidders, which can also be used to showcase their other eBay listings or to offer incentives that encourage buyers to continue bidding. This is the first service of its kind that automates the previously time-consuming process of contacting bidders as a means of customer relationship management (CRM) and advertising.
"With the Buyer Appreciation service, eBay merchants can thank a bidder much like a brick and mortar business owner greets and thanks a customer for entering his or her store," said Rodrigo Sales, CEO of Vendio. "And like the business owner, eBay merchants can use the first point of contact to upsell other items, or to offer incentives that encourage buyers to follow through with purchases."
The Buyer Appreciation service can be used alone or in conjunction with Vendio Sales Manager, which helps sellers automate all necessary e-mail correspondence throughout the sales process, including Winning Bidder Notifications, Payment Received Notifications, Shipment Notifications, and Feedback Reminder Notifications. Whether used alone or with Vendio Sales Manager, Vendio Buyer Appreciation can help eBay merchants:
Inspire buyer trust and drive more sales through cross promotion
"Thank You" e-mails are sent automatically to bidders and showcase the seller's other items on eBay or promote buying incentives like discounts on combined shipping or free gift wrapping.
Reduce the number of unpaid bidders
Sellers can validate the bidder's contact information by watching for "bounced" e-mails.
Grow their "opt-in" mailing lists
Each bidder can easily "opt-in" to the seller's mailing list so they can contact buyers later with special offers.
About Vendio
Vendio enables merchants to reach consumers, manage transactions, and profitably grow their businesses. Dealio, Vendio's new comparison shopping service, empowers consumers to find the best deals quickly and easily from respected merchants while shopping online. Vendio's award winning sales management services include Sales Manager Inventory Edition (named by eBay as the most innovative application for the eBay platform in 2005), Vendio Gallery, Vendio Image Hosting, and several other applications that save merchants time and increase their sales.
Vendio was founded in January 1999 and is the independent leader in online sales management. Each month, tens of thousands of small businesses utilize Vendio's sales management and merchandising services to sell over $50MM of products on both their own branded stores as well as the Web's leading marketplaces. In May of 2006, Vendio acquired a majority stake in longtime competitor, Andale. The company is privately held, recently celebrated their third year of profitable growth, and is headquartered in Silicon Valley with offices in Eastern Europe.
NOTE: Vendio, Dealio and Dealio Toolbar are trademarks of Vendio Services, Inc. eBay is a registered trademark of eBay, Inc. All other trademarks and registered trademarks are the property of their respective owners, without intent to infringe.
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