FRAMINGHAM, Massachusetts, April 17 /PRNewswire/ --
- End-to-end Methodology Transforms IT Infrastructure Into ServiceProvider Model
GlassHouse Technologies, the industry's leading independent consultingfirm for IT infrastructure transformation services, is changing how servicesare developed and delivered in IT environments through a new offering. CalledTransom, this new GlassHouse proprietary methodology transformssub-optimized, reactive IT environments to become efficient, cost-effectiveand scalable by moving them to a service provider model. Transom is uniquebecause it combines GlassHouse's deep and broad technical experience touchingon all aspects of the IT infrastructure with their practical, hands-onmanagement of enterprise initiatives ranging from storage management, serveroptimization, data centers, disaster recovery and managed services.
When it comes to supporting the business, the service levels many ITdepartments can support are limited by the technology they have on hand, muchof which was purchased piecemeal by various business units to satisfy theirindividual needs. The result is an ad hoc IT environment that is constrained,rather than propelled, by its technology investments. Subsequently, ITfrequently fails to meet service delivery expectations, faces rapidlyescalating costs and is opened up to increased risk.
"We are changing the conversation, and the position of IT in theenterprise," said Mark Shirman, CEO of GlassHouse. "Traditionally, the ITteam figures out what they can do based on the technology available. OurTransom methodology positions IT professionals to take a broader view andmake technology investment decisions based on the needs of the business."
As CIOs drive their IT departments to not just improve services, but tobecome more proactive contributors to the business' bottom line, they have tokeep costs, security, and compliance in mind at all times. Balancing theneeds of the business with technological and legal requirements can requireboth agility and foresight.
"GlassHouse's Transom services are designed to move the customer awayfrom practices that lead to inefficient, unreliable IT infrastructure, andtoward an integrated set of processes that will let the customer establishand maintain IT as a set of service levels that are delivered across theorganization," stated Doug Chandler, a program director at IDC. "GlassHouse'sTransom methodology is designed to enable this transformation, with a focuson infrastructure, and leave customers with a set of best managementpractices that will keep business processes and IT infrastructure inalignment over time."
The Transom methodology is eight phases delivered in three individualprojects. The eight phases contain extensive analysis and planning around theclient's current state and desired future state, a gap analysis, a thorough,step-by-step roadmap, clearly defined objectives, complete implementationincorporating Information Technology Infrastructure Library (ITIL) bestpractices, integration and testing. The results of Transom are measurable andongoing ROI, increased utilization, and improved service levels thattranslate into high customer satisfaction. This puts IT in the position ofnimbly responding to sudden business changes, and proactively developinginitiatives that drive business forward.
To learn more about Transom and GlassHouse's approach to transforming ITenvironments, visit http://www.glasshouse.com/Insights_Webcasts.shtml. Tolisten to the podcast, visithttp://www.glasshouse.com/uploadDocs/glasshouse-transom.mp3 .
About GlassHouse
GlassHouse Technologies is the industry's leading independent consultingfirm with proven experience transforming IT infrastructure. Transom(SM),GlassHouse's proprietary methodology, aligns business processes andinformation technology systems, transforming our client's existinginfrastructure into scalable, compliant, cost-efficient and tightly organizedenvironments. GlassHouse consultants architect, implement and operate ITenvironments to drive high performance and agility. GlassHouse clientsinclude some of the top names in the financial, insurance, oil & gas, media,retail, telecom, travel and entertainment industries. These include MorganStanley, State Street Global Advisors, Royal Bank of Scotland, Allianz, AIG,Tel Aviv University, Reed Elsevier, Zamil Steel, Amgen, T-Mobile, TurkTelekom, Virgin Atlantic, Israeli Defense Forces and Biogen.
Web site: http://www.glasshouse.com http://www.glasshouse.com/uploadDocs/glasshouse-transom.mp3
GlassHouse Technologies, Inc.
Natalie Hahn O'Flaherty of GlassHouse Technologies, +1-508-663-0507, natalie.oflaherty@glasshouse.com; or Ed Marshall of Beaupre & Co. Public Relations, +1-603-559-5816, emarshall@beaupre.com, for GlassHouse Technologies
