TAMPA, Fla., April 9 /PRNewswire/ -- System availability is considered mission-critical in the corporate world, and in the non-profit realm of organ and tissue donation, ensuring desktop availability is extremely important. LifeLink Foundation chose Persystent Technologies (), because of its leadership in delivering automated enterprise desktop availability solutions and desktop policy configuration enforcement capabilities.
LifeLink Foundation is a not-for-profit community service organization dedicated to the recovery and transplantation of organs and tissue for transplant therapy. Headquartered in Tampa, FL with divisions in west central Florida, Georgia and Puerto Rico, the Foundation attempts to work in a sensitive, diligent and compassionate manner with donor families to facilitate the donation of desperately needed organs and tissue for waiting patients 24 hours a day.
From its call center to its Organ Recovery Organizations, Tissue Bank, Transplantation Immunology Laboratory and Healthcare Institute, LifeLink strives daily to help the 93,000 patients who are listed for a transplant in the United States. Unfortunately a new name is added to the national transplant waiting list about every 16 minutes; sadly 17 people die daily because there are not enough organs available for transplantation. In order to help facilitate the gifts of life 24/7, LifeLink Foundation's Information Systems department supports numerous mission critical software applications and edge devices such as enterprise PC's and mobile devices which must be operational day and night.
"Our call center is an essential component of LifeLink Foundation. We receive almost 100,000 phone calls a year from staff in hospitals, organ procurement organizations, transplant centers and the general public," said John Rhon, vice president of information systems for LifeLink Foundation. "We cannot afford to miss a call. Our Communication Coordinators and Medical Screeners rely heavily on our call center application when communicating with LifeLink's transplant coordinators, medical staff and transplant centers. Persystent Enterprise software was implemented as an automated desktop support solution which ensures desktop availability of our Microsoft windows-based workstations."
Automated Availability and Compliance Are Crucial
Persystent Enterprise is fundamentally changing the way IS services are structured and delivered. It automates PC and mobile device availability, ensuring compliance and stability with virtually no human intervention. LifeLink's on-premise workstations and mobile devices in the field must be operational for staff all the time. Operating system problems or other software-related failures simply cannot be tolerated.
Persystent Enterprise also helps LifeLink Foundation maintain compliance with government data protection regulations. The Foundation's Tissue Bank is regulated by the Food and Drug Administration, which requires computer devices housing critical data be "locked down" and remain properly configured and protected from inadvertent changes.
"LifeLink Foundation's need for IS performance and availability has far more at stake than most commercial enterprises," said Ray Weadock, president and CEO of Persystent. "What better proving ground could there be to show that customers can rely on our solution to stabilize and maintain end-user devices?"
About Persystent Technologies
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