SAN DIEGO, Jan. 11 /PRNewswire/ -- Service Strategies Corporation today announced that its "Services Industry Summit: Strategies for eService & Knowledge Management" is taking place in Charleston, SC, from May 21 - May 23, 2007.
This event, produced by Service Strategies in cooperation with the Association of Support Professionals (ASP) and the Consortium for Service Innovation, (CSI) brings together support professionals from a variety of industries in an effort to gain compelling insight from service leaders into two of the support industry's hottest topics -- eService and knowledge management -- and how it is changing the way we do business.
The summit includes presentations on Web Globalization Strategies; Success Measures for Web Services; Effective Knowledge Management Strategies; and Evolving the Online Support Model, among others.
Pre-conference workshops such as "Customer Loyalty," "Designing Services That Perform," and "Knowledge-Centered Support (KCS)" are also available. Additionally, the Association for Support Professionals will be holding their annual awards reception, recognizing "The Year's Ten Best Web Support Sites".
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