SAN BRUNO, Calif., Oct. 25 /PRNewswire/ -- InQuira, Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced the formation of its inaugural customer advisory board (CAB). Comprised of executives from InQuira's customer base, the group will contribute to the company's continued growth and success by sharing their diverse and invaluable industry knowledge. In addition, board members will share their visions for the next generation of intelligent search, KM, analytics and user experience software that will best fit their needs.
"Our Customer Advisory Board will help us gain more direct insight into what our customers need so we can continue to evolve our offering," said Mike Murphy, CEO of InQuira. "We are very fortunate to have professionals with such extensive industry experience actively participating. We look forward to continuing to provide organizations a superior, and complete, customer service experience."
The InQuira CAB's inaugural members include: Charlie Calisto, Program Manager, R&D of 3M; John Peebles, Vice President, Online Marketing of Avis Budget Group; Liam Durbin, Vice President, CIO and Six Sigma of GE Fanuc; Tom Floodeen, Vice President Customer Support of Mentor Graphics; Mary Cozza, Senior Director, Operations QChat of Qualcomm; Kim Kinnison, Vice President Technical Support of Quest Software; Scott Zalaznik, Director, Virtual Business of Sprint; and Fred DeCock, eBusiness Manager, Tyco Electronics.
Offering a completely integrated intelligent search and knowledge management solution, InQuira enables organizations to improve and manage the customer experience from beginning to end -- and across all interactions channels, including via the contact center, web self-service or sales and marketing initiatives. By focusing on both the quality and usability of the knowledge base as well as the tools to access it, InQuira helps companies structure their customer service operations around optimizing each individual support interaction from the user's perspective.
About InQuira
InQuira, Inc. improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage the company's patented intelligent search technology to understand customer intent in real-time and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths. InQuira's blue-chip customers include: Bank of America; AVIS Group; Pitney Bowes; Chrysler; Sun Microsystems; BEA Systems; Fidelity Investments; Honda; and Sovereign Bank. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at http://www.inquira.com/.
InQuira, Inc.
