PLEASANTON, CA -- 10/03/07 --
Five9, Inc., the leader in on-demand call
center solutions, today announced the launch of an innovative new pricing
model for the company's Software-as-a-Service (SaaS) products. As a hybrid
of premise hardware and hosted software pricing, the model allows customers
to purchase the Five9 Outbound Suite(TM) in the same way that
hardware-based predictive dialer products are obtained. After the initial
purchase, customers will have the right to use the dialer forever.
Commencing in the second year, a nominal maintenance fee will be charged,
providing customers with 24x7 technical support and continual upgrades to
the dialer, as they become available.
"Five9 pioneered on-demand software for call centers, and we are continuing
to lead the industry by introducing this innovative model for hosted
software companies to bring value to the market," said Brian Silverman, CEO
of Five9. "We believe that by changing the prevailing SaaS pricing model,
we will encourage even more companies to view hosted software as a truly
viable, long-term alternative to premise-based technology. As a leader in
on-demand software, we are committed to flexibility for our clients, and
this gives them another choice when selecting our solution."
Five9 believes that the new pricing model makes SaaS products even more
competitive with premise-based offerings by allowing hosted vendors to
provide pricing that will continue to deliver lower total cost of ownership
than a premise-based alternative no matter how long the solution is in use.
Silverman added, "Five9 has long known that Total Cost of Ownership (TCO)
is an important consideration when making a purchase decision, and the
inherent benefits of a hosted solution already deliver lower operational
and maintenance costs. We expect that with the launch of this new pricing
model, we will greatly enhance the long-term TCO of SaaS and many companies
that are currently considering premise-based products will reconsider their
options and choose Five9 as the clear winner in overall value."
About The Five9 Virtual Call Center(TM)
The on-demand Five9 Virtual Call Center(TM) enables companies of any size
to build a comprehensive, feature-rich contact center -- anywhere in the
world -- without any hardware, software, or upfront capital expenditures.
In addition to the cost savings, Five9's on-demand service allows for easy
set-up and administration of at-home agent workforces as well as
single-site or distributed, multi-site centers to act as one, regardless of
geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and
ensure costs are kept low, any business with just a PC and a broadband
connection can afford a comprehensive suite of applications including:
Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer,
Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent
Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring,
Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for
customer interaction management. The award-winning Five9 Virtual Call
Center(TM) targets small- to midsized call centers, contact center
operations of large enterprises, and companies that provide outsourced call
center services. Companies on five continents profit from Five9's reliable,
robust functionality that is fast, easy, and affordable to deploy for any
call center. For more information, visit http://www.five9.com.
Contact
David van Everen
Five9, Inc.
+1.925.201.2000
Email Contact
