LONDON -- 07/31/07 --
iQor announced today that it has implemented
Aspect® Unified IP(TM), from Aspect Software, in its UK collections
centre of excellence in Preston. iQor is the first UK debt collection
company to leverage Aspect Unified IP to increase productivity and enhance
call recording in its collection operation and to ensure full OFCOM
compliance for both silent calls and messaging.
"Any expanding business needs to harness the right technology," said John
Ricketts, managing director at iQor. "Aspect Unified IP significantly
expands our call handling capabilities, taking our platform to 100 seats
with 20 automated text-to-speech agents. This investment will help us
maintain our industry-leading position and further strengthen our number
one performance culture."
Aspect Unified IP (recently rebranded from Aspect® EnsemblePro(TM)) is a
complete contact centre solution that unites inbound, outbound and blended
multichannel contact (voice, email, the web and fax), while also delivering
voice portal, recording and quality management, and unified reporting and
administration capabilities. Its multiple predictive and manual dialling
options will enable iQor to effectively manage pacing and comply with
regulations, operate a variety of campaign and list management strategies,
and ensure accurate voice, fax, modem, pager and answering machine
detection.
"We value our people and their abilities and are committed to giving them
the best tools to perform their jobs," said iQor IT director, Barry Pugh.
"It is my responsibility to deliver leading, innovative technology and
Aspect Unified IP fulfils our extensive list of requirements."
"Compliance is a hot button issue across the globe and Aspect Software is
committed to helping our customers succeed within the boundaries of the
regulations that affect them," said Ralph Breslauer, executive vice
president of sales and marketing at Aspect Software. "iQor is an
organization that is leading the way in leveraging technology to enhance
its business processes and to deliver exceptional performance for its
clients."
About iQor
iQor Ltd is a member of the iQor, Inc family of companies and operates
under the following brands within the UK:
iQor Recovery Services Ltd, one of the UK's largest debt collection
operations with UK and Northern Ireland coverage. iQor provides collection
services via its 500 employees to many of the most recognisable names in
the finance, retail, communications, utilities, local authority and
government sectors.
Revenues Management Services Ltd (RMS), a leading player in the business
process outsourcing market providing end-to-end customer service solutions
across a diverse range of business sectors.
iQor, Inc is one of the world's largest privately held call centre services
companies specialising in collections, accounts receivable management, and
customer retention services through its global call centre network of
nearly 7,000 employees.
With an experienced management team and top-tier investors, iQor is one of
the industry's fastest growing companies with expanded operations in North
America, Europe and Asia.
The iQor family of companies is in the process of consolidating all
entities into one unique global brand. Current operating companies include:
Allied Interstate and First Contact in the United States; Canadian Bonded
Credits Limited (CBCL) in Canada; and iQor Recovery Services Ltd and
Revenues Management Services in the United Kingdom; iQor Philippines, Inc
in the Philippines; and iQor Management India Pvt Ltd in India.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the
world's largest company solely focused on providing session initiation
protocol (SIP)-based Voice over Internet Protocol (VoIP) and traditional
voice-based products and services for customer service, collections, and
sales and telemarketing business processes. Each day, Aspect Software
powers more than 125 million customer-company interactions at thousands of
in-house and outsourced contact centers around the globe. Its trusted
Signature product line offers automatic call distributors (ACDs), dialers,
voice portals and computer telephony integration (CTI). The company's
leading Contact Center Performance Optimization product line provides
workforce management, quality management, performance management and
campaign management applications. And, its pioneering Aspect® Unified
IP(TM) product delivers a comprehensive, multichannel solution.
Headquartered in Chelmsford, Mass., Aspect Software has operations across
the Americas, Europe, Africa, the Middle East and Asia Pacific. For more
information, visit www.aspect.com.
Aspect, Unified IP, EnsemblePro and Aspect Software are trademarks or
registered trademarks of Aspect Software, Inc., in the United States and
other countries. All other trademarks or trade names are the property of
their respective owners.
Contact:
Isabel Montesdeoca
Aspect Software
Tel: +44 (0)20 8589 1000
Email Contact
Michael Gray
Gray Associates
Tel: +44 (0)20 8744 9168
Email Contact
