CINCINNATI, OH -- 07/23/07 --
Frost & Sullivan (
www.frost.com) has awarded
Cincom Systems' Synchrony(TM) (
www.cincom.com/synchrony) its
2007 Award for Product
Differentiation Innovation in the North American Hosted Contact Center
Markets. Cincom was selected based on the unique usability and end-user
value engineered into the unified agent desktop of its Synchrony offering.
"Spend five minutes with Synchrony's agent desktop, and you'll understand
the value it brings to a contact center," said Michael DeSalles, strategic
analyst at Frost & Sullivan. "In today's complex contact center where
agents are expected to repeatedly deliver great customer experiences, a
tool like Synchrony's desktop that dynamically presents the relevant
applications and content the agent needs for each customer interaction is
an extremely powerful tool."
Frost & Sullivan Best Practices
awards recognize companies in a variety of regional and global markets
for demonstrating outstanding achievement and superior performance in areas
such as leadership, technological innovation, customer service and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews, analysis
and extensive secondary research in order to identify best practices in the
industry.
Year after year, Cincom Synchrony earns the respect of industry experts
with its innovations, performance and results. This latest recognition from
Frost & Sullivan is Synchrony's 9th award
in four consecutive years.
Cincom Synchrony is a
multi-channel contact center and unified agent desktop solution proven to
enhance customer relationships while optimizing agent and business-user
efficiency. Available hosted or on-premise, Synchrony provides inbound and
outbound sales, marketing and customer-service environments with a
high-value, low-cost contact center solution.
About Cincom Systems
Cincom delivers and supports innovative software and solutions to simplify
complex business processes. For nearly 40 years, Cincom has empowered
thousands of clients worldwide to transform their businesses and outperform
the competition by providing ways to increase revenue, control cost,
minimize risk, and achieve rapid ROI.
Cincom serves clients on six continents including BMW, Citibank, Boeing,
Ericsson, Penn State University, Milacron, Siemens and Trane. For more
information about Cincom's products and services, contact Cincom at
1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the
company's website at www.cincom.com.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering
with clients to support the development of innovative strategies for more
than 40 years. The company's industry expertise integrates growth
consulting, growth partnership services, and corporate management training
to identify and develop opportunities. Frost & Sullivan serves an extensive
clientele that includes Global 1000 companies, emerging companies, and the
investment community by providing comprehensive industry coverage that
reflects a unique global perspective and combines ongoing analysis of
markets, technologies, econometrics, and demographics. For more
information, visit www.awards.frost.com.
Cincom, Synchrony and the Quadrant Logo are trademarks or registered
trademarks of Cincom Systems, Inc. All other trademarks belong to their
respective companies.
© 2007 Cincom Systems, Inc. All Rights Reserved
Media Contact:
Jillian Phelan
Corporate Public Relations
Cincom Systems, Inc.
513-612-2104
Email Contact
