BOSTON, MA -- 07/10/07 --
In the new benchmark report, "Wireless Mobility
Expense Optimization," Aberdeen Group, a Harte-Hanks Company (NYSE: HHS),
found that organizations face rapidly escalating expenses for wireless
services and support costs for their wireless mobility programs.
Best-in-Class performers limit their deployment of smart devices. The
benefits of selectively deploying smart devices are twofold. First,
Best-in-Class average monthly expense per user is 72% compared to all
others. Second, Best-in-Class require nearly half the support personnel
(normalized for the number of devices) compared to all others for help desk
applications, security, and device support. The success they have in
controlling costs can be attributed in part to three times more
Best-in-Class performers have a well documented policy for corporate
wireless devices compared to Laggards.
"Two and one-half times more Best-in-Class organizations have visibility
into an accurate up-to-date inventory of wireless devices compared to
Laggards. Inventory needs to be tracked with personnel status, job
function, usage, and costs. As employees leave the company, enterprises
must request that the carrier disconnect service and billing or reassign
the device and services associated with the device to new employees. This
helps to explain why Best-in-Class organizations are able to spend nearly
two times less on their wireless expenses compared to all others even
though they have 21% more wireless devices," stated Joe Basili, Research
Director at Aberdeen Group.
This report examines how enterprises are dealing with managing wireless
expenses, the number of employees required to manage wireless services, and
the impact that adoption of smart devices in the enterprise has on wireless
expense management. In addition, it benchmarks technology solutions for
wireless expense management that enable Best-in-Class enterprises to
achieve cost savings and operational efficiencies.
Nearly four times more Best-in-Class organizations have a tool for ongoing
wireless plan optimization compared to Laggards. Deployment of wireless
plan optimization tools contributed to six (6) times more Best-in-Class
organizations reporting a decrease in the actual wireless cost per minute
compared to Laggards.
This study is made available to the public through the underwriting of MTS,
Net Results Group, Perlego Systems, Rivermine, Symphony Services Spend
Management Solutions, and TeleBright Corporation. To obtain a complimentary
copy of the report, go to the following link:
http://www.aberdeen.com/link/sponsor.asp?cid=4244
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617) 723-7890
Fax: (617) 723-7897
www.aberdeen.com
Media Contact:
Joe Basili
Aberdeen Group Harte-Hanks
(973) 763-6265
Joe.Basili@aberdeen.com
