DENVER, May 30 /PRNewswire/ -- CH2M HILL's Managed Services business, a global provider of end-to-end IT management solutions, today announced the build-out of its 24-hour Help Desk operations center.
(Logo: http://www.newscom.com/cgi-bin/prnh/20060123/LAM077LOGO)
CH2M HILL's help desk operation provides secure, fully-integrated, managed IT solutions that reduce response times for end-users, lower operating costs, increase productivity and improve first call problem resolution. CH2M HILL provides this capability from its global data center in Denver.
CH2M HILL's 24-hour help desk services include:
* Timely call response and resolution
* Remote diagnosis of end-user PC issues
* Remote management tools to assist end users' PC issues in real time
* BEA ticketing platform provided, tracking all events followed by
comprehensive monthly reporting
* Desktop/PC support services to alleviate in-house staffing needs
* Remote monitoring, trouble-shooting and issue escalation for network
devices
* Secure customer portal to request, open and view status of new/current
help desk tickets
* A high level of return on investment compared to an internally
operated help-desk operation
CH2M HILL Managed Services operates and maintains IT infrastructures and network-based services for clients worldwide. By providing end-to-end management of a company's IT operations, CH2M HILL allows companies to focus on their core business functions, resulting in reduced annual technology costs while increasing reliability, scalability, security and overall system performance. For more information, visit http://www.ch2m.net/.
CH2M HILL Managed Services is part of the firm's Enterprise Management Solutions (EMS) business, an industry-leading IT management consulting and solution development business. EMS differentiates itself through an ability to leverage its core lines of business to offer full lifecycle IT capabilities across an entire client enterprise. For more information on EMS and its lines of business, visit: http://www.ch2m.com/ems.
About CH2M HILL
Headquartered in Denver, Colo., employee-owned CH2M HILL is a global leader in engineering, construction, and operations for public and private clients. With $4.5 billion in revenue, CH2M HILL is an industry leading program management, construction management for fee, and design firm, as ranked by Engineering News-Record (2006). The firm's work is concentrated in the areas of transportation, water, energy, environment, communications, construction, and industrial facilities. CH2M HILL has more than 19,000 employees in regional offices around the world.
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CH2M HILL
CONTACT: Brad Jones of CH2M HILL, +1-720-286-2385, bjones4@ch2m.com
Web site: http://www.ch2m.net/
http://www.ch2m.com/ems
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