New One-Stop Technical Support Service Provides Remote Support for Computers, Peripherals, Software, and Other Computer-Related Products SAN JOSE, Calif., Nov. 18
SAN JOSE, Calif., Nov. 18 /PRNewswire-FirstCall/ -- NETGEAR(R), Inc.
(Nasdaq: NTGR), a worldwide provider of technologically innovative, branded
networking solutions, today announced the launch of NETGEAR GearHead Services,
a comprehensive, affordable 24x7 remote technical support service that
provides consumers in the U.S. with a one-stop resource for troubleshooting
and resolving many of the most common computer-related problems in the home.
One of the first of such comprehensive services from a consumer electronics
vendor, the GearHead program is designed to ensure the best possible home
networking experience for consumers that want to make the Internet their
primary communications and entertainment platform for the Digital Home.
NETGEAR's GearHead Services provide 24x7 PC and network support on both a
subscription and pay-per-incident basis. SupportPak 6 and SupportPak 12
provide six or twelve months of unlimited 24x7 phone-based technical support
to help consumers resolve a variety of issues related to computer hardware,
home networking, Windows operating systems, Microsoft Office applications, and
antivirus and antispyware programs. NETGEAR also offers two pay-per-incident
services including the Internet Access Service, which helps consumers to
troubleshoot and correct hardware- or software-based Internet access problems,
and the PC Tune Up Service, which steps consumers through the process of
eliminating unnecessary files, adware and unused programs to optimize
performance of the PC. Interested parties can find out more here:
http://gearhead.netgear.com
"While NETGEAR has always been dedicated to delivering the best possible
end-user experience across our broad line of wired and wireless networking
products and networked devices, getting all of the hardware and software
components of a computer system to communicate and work together can be
complicated and frustrating," stated Winston Sze, Senior Service Product
Manager at NETGEAR. "Consumers don't care whether their computer problem is
hardware or software related -- they simply want the problem resolved as
quickly as possible. Our new GearHead Services eliminate the frustrating
exercise of having to speak with the tech support groups for a variety of
different vendors by providing U.S. consumers with 24x7 access to an
affordable one-stop technical support hotline that will help them troubleshoot
and repair almost any computer-related issue."
One of the most important aspects of the GearHead program is its vendor
neutrality and focus on solving problems unrelated to NETGEAR products. The
GearHead SupportPaks provide hardware support for desktop and notebook PCs,
wired and wireless routers, modems, printers, scanners, fax machines, USB PC
devices, home networking devices, and sound cards. In addition, technical
support is provided for software-related issues with Windows operating systems
(2000, XP or higher), Microsoft Word, Excel, PowerPoint, and Outlook, and
Adobe Acrobat, in addition to anti-virus and anti-spyware software from
McAfee, Norton, AVG, eTrust, and BitDefender. The GearHead SupportPak 6 and
SupportPak 12 provide six or 12 months of unlimited technical support for only
$65.95 USD and $89.95 USD, respectively.
The pay-per-incident services provided by NETGEAR GearHead includes the
Internet Access Service, which provides up to 30 minutes of remote technical
support for customers experiencing problems with accessing the Internet. The
GearHead PC Tune Up Service helps customers eliminate unnecessary files,
adware and unused programs to improve their PC's performance. The Internet
Access and PC Tune Up Services are priced at $36.50 per incident, and $49.50,
respectively.
About NETGEAR, Inc.
NETGEAR (Nasdaq: NTGR) designs innovative, branded technology solutions
that address the specific networking, storage, and security needs of small- to
medium-sized businesses and home users. The company offers an end-to-end
networking product portfolio to enable users to share Internet access,
peripherals, files, multimedia content, and applications among multiple
computers and other Internet-enabled devices. Products are built on a variety
of proven technologies such as wireless, Ethernet and powerline, with a focus
on reliability and ease-of-use. NETGEAR products are sold in over 29,000
retail locations around the globe, and via more than 41,000 value-added
resellers. The company's headquarters are in San Jose, Calif., with additional
offices in 19 countries. NETGEAR is an ENERGY STAR(R) partner. More
information is available by visiting http://www.netgear.com or calling
(408) 907-8000.
(C) 2008 NETGEAR, Inc. NETGEAR(R), and the NETGEAR Logo are trademarks or
registered trademarks of NETGEAR, Inc. in the United States and/or other
countries. Other brand and product names are trademarks or registered
trademarks of their respective holders. Information is subject to change
without notice. All rights reserved.
Safe Harbor Statement under the Private Securities Litigation Reform Act
of 1995 for NETGEAR, Inc.:
This press release contains forward-looking statements within the meaning
of the U.S. Private Securities Litigation Reform Act of 1995. Specifically,
statements concerning the expected performance characteristics,
specifications, market acceptance, market growth, specific uses, user feedback
and market position of NETGEAR's products and technology are forward-looking
statements within the meaning of the Safe Harbor. These statements are based
on management's current expectations and are subject to certain risks and
uncertainties, including, without limitation, the following: the actual price,
performance and ease of use of NETGEAR's products may not meet the price,
performance and ease of use requirements of customers; product performance may
be adversely affected by real world operating conditions; failure of products
may under certain circumstances cause permanent loss of end user data new
viruses or Internet threats may develop that challenge the effectiveness of
security features in NETGEAR's products; the ability of NETGEAR to market and
sell its products and technology; the impact and pricing of competing
products; and the introduction of alternative technological solutions. Further
information on potential risk factors that could affect NETGEAR and its
business are detailed in the Company's periodic filings with the Securities
and Exchange Commission, including, but not limited to, those risks and
uncertainties listed in the section entitled "Part II - Item 1A. Risk
Factors," pages 31 through 44, in the Company's Quarterly Report on Form 10-Q
for the fiscal quarter ended September 28, 2008, filed with the Securities and
Exchange Commission on November 7, 2008. NETGEAR undertakes no obligation to
release publicly any revisions to any forward-looking statements contained
herein to reflect events or circumstances after the date hereof or to reflect
the occurrence of unanticipated events.
(Logo: http://www.newscom.com/cgi-bin/prnh/20030730/NETGEARLOGO)
SOURCE NETGEAR(R), Inc.
