ATLANTA - (Business Wire) IT service and systems management leader Matrix42 (www.matrix42.com) today announced that North Georgia College & State University has selected Matrix42 Empirum v12 to replace its current IT and systems management processes and tools. Matrix42 Empirum v12 will replace an outdated combination of manual processes, scripts and Novell applications to deploy, maintain and service the university’s fleet of more than 2,000 desktop and mobile computers.
“We spent a good amount of time researching other systems management tools and talking to other university IT departments to find a solution that fit our situation and budget,” said Steve McLeod, associate CIO of services for IT at North Georgia College & State University. “With Matrix42 we were not only impressed by the professionalism and flexibility of their sales team, but with the ease of use, the customer support staff, and the fact that this is a total solution that includes a backup component.”
In addition to computer and software deployment, Matrix42 Empirum v12 gives the IT department unified patch management and software management capabilities for computers across multiple campuses and networks. Faculty and staff will also benefit from the included Personal Backup for all their data and Remote Control for instant on-screen assistance from the Help Desk. The new systems management suite will free two full-time equivalent positions for redirection to areas of greater need.
“The ability to scale up both on the number of clients and on the number of services offered by Matrix42 was very attractive to us,” said Dr. Bryson Payne, the university’s CIO. “Having that single pane of glass to manage is very important when you have a limited staff of technicians and helpdesk support. This product enables a very small, very talented team to manage and maintain more than 2,000 university owned computers.”
“We recently partnered with Technical Systems Integrators (TSI) as a way to expand our IT service management offerings to more organizations; this implementation is a direct result of that partnership,” said Shane Eliason, president of Matrix42 USA. “We are showing businesses and organizations like North Georgia College & State University that they can get IT service and systems management solutions that ensure maximum transparency and smooth processes for any IT department.”
For more information about the Matrix42 and Matrix42 Empirum v12, visit www.matrix42.com.
About Matrix42
Matrix42 combines systems management and IT services into IT-Commerce; this combination gives Matrix42’s customers and potential customers the ability to have a single pane of glass for management of the end node and servicing of the IT customers. With Empirum and Service Store, Matrix42 redefines how IT departments interact with their customers, the customer is no longer helpdesk dependent to fulfill software requests or other IT related services. Based on Microsoft Workflow Engine, IT departments can now automate many tasks that today are labor intensive, because of the current legacy technology deployed. Matrix42 is reshaping how IT departments manage the environment by aligning the IT department to their company goals and objectives to reduce cost and maintain current level of services.
Snapp Conner PR
Cheryl Snapp Conner or Matt Stubbs
801-994-9625
cheryl@snappconner.com or matt@snappconner.com
