REDWOOD SHORES, Calif., May 21 CA-Oracle-Leaders
REDWOOD SHORES, Calif., May 21 /PRNewswire-FirstCall/ --
-- Oracle (Nasdaq: ORCL) today announced that both Oracle(R) E-Business
Suite and Oracle's Siebel Field Service have been included in this
year's Gartner Magic Quadrant for Field Service Management, 2008 and
Siebel Field Service has been positioned in the Leaders Quadrant(1).
-- The Gartner Magic Quadrant provides guidance for organizations that
are seeking to purchase, replace or upgrade their solutions, and it
positions vendors within a particular market segment based on their
completeness of vision and their ability to execute on that vision.
-- According to Gartner, vendors in the Leaders Quadrant "demonstrate not
only market strength based on installed base depth, but also affect
market trends in all categories of the criteria on which they are
evaluated, and users of the software feel they are gaining a
competitive advantage over others in their industry."
-- Siebel Field Service offers a mature and feature-rich product that is
tightly integrated with Siebel Call Center, Customer Service and Sales
Automation. Siebel Field Service enables businesses to dramatically
enhance their customer service offerings with support for everything
from call routing and asset management to on-site invoicing and mobile
connectivity. It can also be easily integrated with other Oracle and
third-party applications to create a comprehensive, multi-channel
service solution.
-- Siebel Field Service is ideal for businesses looking to deploy best of
breed field service, integrated with third-party systems and for
customers already using Siebel Call Center, Customer Service and Sales
Automation.
-- Oracle Field Service, part of the Oracle E-Business Suite, increases
customer satisfaction and profitability by automating and optimizing
the dispatching of field technicians to service calls. Powerful
algorithms, like Geographic Clustering, work in the background to more
accurately predict customer appointment times and service delivery
windows. The Mobile Wireless Handheld and Laptop applications keep
the field worker completely synchronized, even in disconnected
environments. Integration with Google Maps offers Dispatchers a rich
and detailed visualization of technician routes and work assignments.
-- Oracle E-Business Suite Field Service is a natural fit for existing
customers of the Oracle E-Business Suite with asset-intensive
businesses, particularly high-technology and industrial manufacturing.
Supporting Quotes
-- "Our field service operations are a critical component of our business
and integral to our overall customer strategy," said Chris Norman,
Senior Project Manager, Enterprise Technology, Ingersoll Rand. "With
Siebel Field Service, we have not only automated processes and created
cost-saving efficiencies, we have also been able to exceed customer
expectations by improving our service delivery capabilities."
-- "We are pleased that our Field Service offerings have been evaluated
and placed by Gartner," said Anthony Lye, Senior Vice President of
Oracle CRM. "Our field service products have been tested and proven by
hundreds of customers who have successfully implemented Oracle to
differentiate their businesses with exceptional service."
Supporting Resources
-- Full report -- http://tinyurl.com/5yv7eu
-- Siebel Field Service homepage -- http://tinyurl.com/3ehm7y
-- Siebel Field Service datasheet -- http://tinyurl.com/3muszr
-- Oracle Field Service homepage -- http://tinyurl.com/5s9pyc
-- Oracle Field Service datasheet -- http://tinyurl.com/62jfqc
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a marketplace
at and for a specific time period. It depicts Gartner's analysis of how
certain vendors measure against criteria for that marketplace, as defined by
Gartner. Gartner does not endorse any vendor, product or service depicted in
the Magic Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended
solely as a research tool, and is not meant to be a specific guide to action.
Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a
particular purpose.
(1) Gartner Research "Magic Quadrant for Field Service Management, 2008"
by Michael Maoz, April 18, 2008
About Oracle
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SOURCE Oracle
