SUNNYVALE, Calif. - (Business Wire) InnoPath Software, the leader in Mobile Device Management (MDM) solutions and the only provider of an end-to-end MDM suite for Customer Care, today announced that its iMDM Self-Care Portal has been recognized with a 2007 Product of the Year Award for excellence in the advancement of voice and data communications by TMC
’s
Communications Solutions.
“Operators are very concerned about lost data revenue opportunities due to handset returns and mis-configured phones, as many returns result in no trouble found,” said David Ginsburg, InnoPath’s Vice President of Marketing. “By using our award-winning Self-Care Portal, operators can offer subscribers the ability to set up their own devices with a single click. From an organizational perspective, this reduces time-consuming and costly support escalation, leading to increased data ARPU and reduced costs for the customer service organization.”
InnoPath’s Self-Care Portal is easy to use and comes with ready to use services for firmware updates, device protection, and device configuration, giving the operator a new front-line weapon for simplifying services for its subscribers. By extending interactive device management functionality to this new audience, InnoPath provides a fast and efficient way for mobile network operators around the globe to resolve support calls, thereby increasing subscriber satisfaction and reducing churn, in addition to enhancing the productivity of their customer care organizations. The portal is a key element of the company’s end-to-end MDM solution that consists of both a server and a device client for the evolving demand for new and innovative services. The solution may be deployed by the operator in support of both consumers and enterprises.
About InnoPath Software
InnoPath is the only company that offers an end-to-end Mobile Device Management (MDM) client-server solution. MDM enables operators to better and more cost effectively manage and deliver revenue-generating services for consumers and enterprises. InnoPath’s products have proven successful at the largest operators in the world, including AT&T, China Unicom, KDDI and Verizon Wireless. The InnoPath pre and post load device clients have been adopted by leading handset manufacturers such as Nokia, Samsung and LG. Headquartered in the Silicon Valley, InnoPath is privately held with offices around the world. For more information, visit www.innopath.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company that helps its clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million U.S. visitors according to Quantcast* and by over three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
Sterling Communications for InnoPath
Lisa Eskey, 408-884-5157
leskey@sterlingpr.com
