MANSFIELD, MA -- 11/09/09 --
IneoQuest Technologies, Inc., the global
provider of advanced quality and service assurance solutions for digital
video, today announced that it has expanded its product line for optimizing
Microsoft® Mediaroom(TM) operations. iDMS(TM) Telco now leverages
the data collected on IQDialogue(TM) IPTV Mediaroom(TM) Installer
to give operations managers a consolidated collection of historical
deployment data. Using IneoQuest's technology, providers can implement
uniform procedures to ensure high quality installation, maximize overall
support for technicians and efficiently engineer their network for improved
performance.
Telecommunications providers are currently using IneoQuest's IQDialogue
IPTV Mediaroom Installer to test the performance of Microsoft Mediaroom
residential deployments and assure that the setup and configuration of
television, video-on-demand (VOD) and multi-room DVR services operate
properly. Now, iDMS Telco allows for a centralized collection of all data
and measurements gathered in the field, including deployment location and
time, pass/fail results, fault identification, channel change timing and
packet loss, with specific identifiers for each IQDialogue IPTV Mediaroom
Installer probe.
Using the data, iDMS Telco enables telecommunications providers to hone
operations management for improved deployment service, expense reduction
and staff support. With iDMS Telco, providers can review deployments for
adoption of uniform processes and cross-reference job details in case of
follow up and additional service. At the same time, providers can survey
the type of jobs or regions where deployments took the most time, enabling
them to identify network challenges or provide training to streamline
deployments.
In addition to operations management, iDMS Telco provides a snapshot of
performance over time, giving providers trending analysis in order to
resolve issues proactively and plan for future upgrades. For example, iDMS
Telco details top deployment failures and issues, number of hours per
deployment and individual identification of test probes. Since large
repositories of historical data can be stored, providers can solve
systematic issues to lessen the overall impact on subscribers.
With its centralized version control feature, iDMS Telco also notifies
network technicians to the latest updates to software and allows for an
automated download of updates to each probe during the synchronization
process, ensuring all technicians are outfitted with the most recent
software version for standardized service.
"The adoption of IPTV products like Microsoft Mediaroom is growing as a
result of the interactive and innovative services that IPTV delivers to
subscribers," said Gino Dion, vice president of strategic solutions at
IneoQuest. "To ensure superior Quality of Service and Quality of
Experience to viewers served by Microsoft Mediaroom deployments, providers
must leverage tools like IneoQuest's family of Mediaroom products to
optimize every facet of deployment, from field testing and advanced
analysis to long-term network trending and human interactions."
As a result of its partnership with Microsoft, IneoQuest is able to offer a
family of products for Microsoft Mediaroom deployment support. In addition
to iDMS Telco and IQDialogue IPTV Mediaroom Installer, IneoQuest also
offers the IQDialogue(TM) IPTV Mediaroom(TM) Advanced for high-tier
analysis and testing, monitoring and troubleshooting capabilities.
About IneoQuest Technologies
Recognized as one of the fastest growing companies in North America by
Deloitte LLP for the third year in a row and receiving numerous awards for
its product innovation, IneoQuest has a rich heritage of developing
industry-first video test and measurement solutions for both legacy video
network delivery and leading edge offerings like switched digital video
(SDV), IPTV and video on demand (VOD). The company enables its customers
to design, build, deploy and manage digital video networks with unique
combinations of hardware, software and services.
IneoQuest has been providing the cable, broadcast, satellite,
telecommunications providers and equipment manufacturers with
forward-thinking concepts and metrics for ensuring Quality of Service and
Quality of Experience, including the three planes of video delivery
networks, High Program Availability, the patented Media Delivery Index
(MDI) and other patent-pending technologies. To deliver custom and
complete solutions to its customer base, IneoQuest leverages a premier
partner network, which includes Cisco Systems Inc., Microsoft® and
Spirent® Communications. Headquartered in Mansfield, Massachusetts,
IneoQuest has sales operations in the North American, European, Asian and
Latin American regions. More information is available at www.IneoQuest.com.
Press Contact:
SHIFT Communications
Amanda Munroe
Phone: 617-779-1816
Email: Email Contact
