Provides consistent information and streamlines service delivery to constituents BETHESDA, Md., July 15
BETHESDA, Md., July 15 /PRNewswire/ -- Lagan, a provider of enterprise
case management solutions that streamline the delivery of public services to
constituents, today announced that Hennepin County, Minnesota has selected
Lagan Human Services(TM) to support the county's e-Government initiative for
its Human Services and Public Health Department (HSPHD). The offering, part
of the award-winning Lagan Enterprise Case Management(TM) (ECM) suite of
solutions, will support the County's Direct Connect and Specialized Housing
initiatives to provide easier and more consistent access to information and
services for constituents.
The goal of the Direct Connect project is to allow the more than one
million residents of the County to obtain what they need, be it basic
information or multiple services, through any point of contact - via the web,
telephone, face-to-face, fax and email. The goals of the Specialized Housing
project are to locate appropriate housing vacancies for HSPHD clients as well
as to analyze client data and service provider performance. Lagan Human
Services will support the multichannel service delivery requirements and
provide eligibility and case management for the County's government
transformation initiatives.
"We created a Human Services and Public Health Department that merged
multiple departments into one, so we have an opportunity to provide
constituents with easier and more consistent access to a breadth of services,"
said Don Holmberg, Chief Information Officer, Hennepin County HSPHD. "We
selected Lagan Human Services because of its ability to facilitate improved
communication between workers, easily share information and resources,
integrate with existing information systems and assess a client's needs from a
holistic viewpoint. Since Lagan Human Services is designed specifically for
government, it has the flexibility and scalability required to help us create
a seamless service delivery system for county residents while providing a low
total cost of ownership."
As a commercial-off-the-shelf (COTS) solution, Lagan Human Services
includes preconfigured components and pre-built best practice-based content;
it is quickly mastered by case workers and administrators alike. Its
innovative case management approach offers features including:
-- Standardized, in-depth risk assessment and complex service plan
management
-- Automatic alerts and escalations for efficient handling of emergencies
-- Rules-based case prioritization and workflow
-- Secure cross-agency referral tracking
-- Seamless integration with existing systems
-- Standardized information request response and service delivery across
multiple access channels
"We are impressed with Hennepin County's commitment to e-Government as an
initiative that can help enhance service delivery in an era of ever-tightening
budgets and rising constituent expectations for quality service," said Claudia
Langguth, President, Lagan North America. "With Lagan Human Services,
Hennepin County HSPHD is taking a proactive and modern approach to service
delivery that will evolve with the needs of constituents and the Department."
About Lagan
Lagan specializes in delivering world-class solutions that effectively and
efficiently connect governments and people. More than 160 government agencies
on five continents rely on Lagan's innovative, cost-effective enterprise case
management (ECM) solutions for human services, 311 non-emergency call centers,
disaster preparedness and integrated case management and eligibility. Lagan's
award-winning software is the choice for governments seeking a low-risk
solution that delivers real value in record time. A recipient of the Deloitte
Technology Fast 50 Award each of the last six years in recognition of superior
revenue growth, Lagan was founded in 1994, is privately held and employs 250
people worldwide.
For more information about Lagan, please visit www.lagan.com.
Lagan 311 is a trademark of Lagan Technologies, Ltd.
SOURCE Lagan
