MINNEAPOLIS - (Business Wire) HealthPartners has the highest overall member rating of any health plan in Minnesota as well as the highest rating in many individual measures of consumer experience, according to an independent survey. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) 2009 survey asks consumers 42 questions about their experiences in key areas from ease of access to care, to how well doctors and nurses listen, to how quickly claims are processed. In addition to receiving the highest overall member rating for Minnesota health plans, HealthPartners also:
- Rated first among Minnesota plans in experience ratings of personal doctors and customer service (ranking in the 90th percentile nationally in each of these categories) as well as claims processing and consumers’ ability to get care quickly.
- Earned a 94 percent rating for experience with doctor communication and a 92 percent rating for ease of getting care, tests and treatment.
- Earned improved ratings for decision support, with results above the national average.
“All consumers deserve and should expect a great health care experience,” said Scott Aebischer, senior vice president of customer service and product innovation, HealthPartners. “The CAHPS survey gives them important information to help them choose a health plan as it helps us to continually improve and refine the experience we deliver every day.”
The CAHPS program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care. It is funded and administered by the Agency for Healthcare Research and Quality (AHRQ). More information about CAHPS is available online at www.cahps.ahrq.gov.
HealthPartners
Founded in 1957, the HealthPartners (www.healthpartners.com) family of health care companies serves 1.25 million members and provide care to over 500,000 patients in our HealthPartners care delivery system which includes 70 clinics and 3 hospitals. It is the largest consumer-governed, nonprofit health care organization in the nation, providing care, coverage, research and education to improve the health of members, patients and the community. For the fourth year in a row, HealthPartners is rated one of the best commercial health plans in the nation by U.S. News & World Report, NCQA’s “America’s Best Health Plans 2008.”
HealthPartners
Patricia Lund, 952-883-5308
Cell: 612-618-1273
patricia.a.lund@healthpartners.com
