Leading nutritional supplements provider reports GMT Planet(TM) delivers dramatic cost savings without sacrificing superior service quality NORCROSS, Ga., Sept. 16
NORCROSS, Ga., Sept. 16 /PRNewswire/ -- GMT Corp., a global industry
leader in enterprise workforce management and performance optimization
solutions, today announced significant results from its solution deployment
with Mannatech, Incorporated, a global wellness solutions provider. By using
GMT Planet(TM) Mannatech was able to drastically boost productivity --
reducing annual costs in their contact center operations by approximately
$300K while also maintaining their superior service quality standards.
One of the larger network marketing companies in the world -- publicly
traded Mannatech sells nutritional supplements, weight management products,
and skin care solutions through a global network of more than 550,000
independent Associates and Members and more than $400M in annual sales. With
the heavy responsibility of supporting the wide range of Associates' sales,
service, and administrative needs, Mannatech's U.S. contact center turned to
GMT to address the challenge of more efficiently managing agent labor costs
while maintaining their ultra-high service levels, which typically exceed the
mid-90 percentiles. In addition to productivity gains and cost savings,
Mannatech also reported that GMT Planet's powerful reporting capabilities and
ability to precisely track metrics enabled a cultural transformation within
the contact center -- one with a renewed focus on efficiency, adherence, and
accountability.
"Although our core mission is to provide the fastest and most responsive
service to the thousands of Associates we support, we realized that a
workforce management solution would enable us to still achieve that goal while
simultaneously driving our costs significantly lower," said Keith Bryant,
Mannatech's call center manager. "We looked at all of the so-called 'Big Guns'
of the industry and in the end, GMT gave us the total package -- fulfilling
all of our requirements with a full range of capabilities while at the same
time coming in way under their competitors in terms of overall investment
costs. As the implementation of GMT Planet is relatively new, we have
witnessed its potential in a very short period of time. I am excited about
being able to quickly identify how we could cut our costs by utilizing Planet
to assist us in managing our efficiencies and look forward to the prospect of
continued evolution of our call center, thanks to GMT Planet."
Regarded as the industry's most accurate, easy-to-use and affordable
workforce management solution, GMT Planet is one of the most mature workforce
optimization solutions available in the marketplace. GMT Planet enables
companies to perform at their highest levels possible by empowering them to
accurately project call center workforce requirements, schedule the right
agents at the right time, and deliver quality customer service to customers
swiftly and accurately. With observed forecasting accuracy rates of up to 99%,
it offers unparalleled precision in forecasting & scheduling and is unique in
addressing all the needs of the enterprise, from contact centers to branch
offices to back office operations.
"In industry after industry, companies like Mannatech are realizing the
true value of GMT's powerful yet affordable workforce management solutions,"
commented GMT chief executive officer Simon Angove. "With GMT Planet's
precise forecasting and powerful, flexible scheduling capabilities, contact
centers no longer have to sacrifice lower service levels as they look to cut
operating costs. By enabling centers to carve out significant ongoing labor
costs while also maintaining service quality, GMT delivers high
return-on-investment solutions that continue to pay increasing dividends with
each passing year."
For further details about Mannatech's results using GMT Planet, as well as
other client success stories, please visit http://www.gmt.com/resources.asp
(registration may be required).
ABOUT MANNATECH
Mannatech, Incorporated, is a global wellness solutions provider of
innovative, high-quality, proprietary nutritional supplements, topical and
skin care products, and weight management products sold through independent
associates and members located in the United States and the international
markets of Canada, Australia, the United Kingdom, Japan, New Zealand, the
Republic of Korea, Taiwan, Denmark, Germany, and South Africa.
ABOUT GMT
GMT's workforce management and performance optimization solutions create
competitive advantage by enabling companies to improve customer service and
sales across their enterprise, while decreasing their labor expenses. The
company's product line combines precision forecasting and intelligent
scheduling with powerful analytics and performance management tools - together
delivering a complete solution that can be deployed in throughout a company's
contact center, branch office, and back office departments and is priced to
deliver rapid return on investment. GMT serves enterprise clients across
multiple vertical industries worldwide, including Country Home Products,
Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands
Police, Contact 1-2-1, and Yarra Valley Water, among many others. GMT is a
recognized industry leader in client satisfaction due to its unique
SureServices client care methodology. The company is privately held with
headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and
India. For more information, visit www.gmt.com.
(C) 2008 GMT Corp. All rights reserved. All materials provided,
regardless of form, are the exclusive property of GMT Corporation. GMT
Corporation's products may be covered by one or more United States, European
or other International patent or application. GMT, GMT Planet, "Accurate.
Easy. Affordable.", "Workforce Optimization for the WHOLE Enterprise",
"SureServices", "SureStart", "SureCare", "SurePerform", "Delivering on the
Promise" and the GMT Planet logo are trademarks or registered trademarks of
GMT Corp. All other trademarks are the property of their respective owners.
SOURCE GMT Corp.
