Meeting and Event Organizers to Tip Based on Service Level, Not Flat Rate FORT WORTH, Texas, June 24
FORT WORTH, Texas, June 24 /PRNewswire/ -- The new Omni Fort Worth Hotel,
opening in January, 2009, is introducing a revolutionary gratuity system that
will empower meeting organizers to compensate food and beverage teams based on
the level of service provided versus the standard practice of a built-in
percent gratuity. If a meeting organizer feels that expected food and
beverage standards were not met following an event, he or she has the
flexibility to adjust the gratuity to the desired level between 15 and 22
percent. If they believe the hotel exceeded expectations, he or she may feel
free to increase the gratuity to a greater amount.
"Gratuities are earned, not automatic, and we believe that this new
approach will promote consistently strong service from our food and beverage
associates," said Ed Netzhammer, regional vice president of operations and
general manager of the Omni Fort Worth Hotel. "We surveyed meeting planners
and found that the industry standard flat-rate banquet gratuity wasn't working
for them. In response, we've created a program to ensure that their
expectations are met."
This innovative gratuity structure is another important example of the
Omni Fort Worth Hotel's, food & beverage leadership in the industry. In a May
2008 press release, the hotel announced details of a catering partnership with
the Fort Worth Convention Center. Beginning Jan. 1, 2009, the Omni Fort Worth
Hotel will be the exclusive caterer to the city's convention facilities --
making the Fort Worth property one of very few hotels in the U.S. to handle
this service for a major city's convention facility. The new gratuity
approach will be utilized at both the hotel and the convention center.
Additionally, Omni Hotels recently expanded on its Sensational Meetings
program via a partnership with The Culinary Institute of America. Together,
the organizations researched and evaluated flavors, textures and nutritional
fundamentals to further elevate the food and beverage offerings that are part
of Omni's customizable Sensational Meetings program.
The Omni Fort Worth Hotel will also boast fine culinary choices including
the renowned Bob's Steak & Chop House; Wine Thief, for wine enthusiasts and
novices alike; the Whisky & Rye sports lounge; and Cast Iron for a casual
dining experience. The hotel is committed to providing the highest level of
service, in keeping with its commitment to exceed guest and meeting attendee
expectations.
About The Omni Fort Worth Hotel & Residences
The gorgeous Omni Fort Worth Hotel will house nearly 68,000 square feet of
meeting and function space. Included among its 29 meeting rooms is the Texas
Ballroom, which will encompass 18,788 square feet alone. The hotel will
feature built-in pre-function areas, plus 6,500 square feet of useable outdoor
space and access to the Fort Worth Convention Center meeting space, which
includes access to the stunning Fort Worth Water Gardens. Other meeting
features include high-speed Internet access, state-of-the-art audio/visual
services and convenient office space for meeting planners.
In addition to the meeting facilities, the hotel will have 607 guest rooms
and suites featuring a touch of Texas with comfy natural linens, as well as
plush bedding with saddle-blanket throws and stitched pillows. Many different
dining options will be available at the hotel as well. Whether guests are
looking for a light breakfast, to kick back over cocktails, enjoy an elegant
dinner or stay in for a cozy guest room meal, there is something to please
every palate.
About Omni Hotels
Omni Hotels creates compelling, memorable guest experiences by tempting
the senses in innovative ways, surrounding them with a balanced blend of
scents, sounds, sights, textures and tastes. Omni Hotels offers luxury
accommodations at 45 hotels and resorts in leading business gateways and
leisure destinations across North America. From exceptional golf and spa
retreats to dynamic business settings, each location features four-diamond
services, including award-winning signature restaurants, Wi-Fi connectivity
and unique fitness options. Omni's mission for total customer service is
further supported by its "Power of One" program that empowers associates to
make on-the-spot decisions to meet or exceed guest expectations. Guests can
locate hotels and book accommodations by visiting http://www.omnihotels.com or
by calling 1-800-THE-OMNI.
Customers contact:
1-800-THE-OMNI
http://www.omnihotels.com
SOURCE The Omni Fort Worth Hotel & Residences
