Featured speakers included DHL, Vodafone, Orange, Canal+, Cisco, IBM, EMC, and Avaya RA'ANANA, Israel, July 9
RA'ANANA, Israel, July 9 /PRNewswire-FirstCall/ -- NICE Systems Ltd.
(NASDAQ: NICE), a leading global provider of advanced solutions that enable
organizations to extract Insight from Interactions to drive performance,
today concluded its first-ever EMEA customer and partner summit, which took
place in Tel Aviv, Israel. The Summit was attended by leading NICE customers
and partners from Europe, the Middle East, and Africa, from both the
enterprise and security sectors, who convened to discuss strategies and share
best practices for improving enterprise and security performance. Executives
from DHL Russia, Vodafone Holland, Orange UK, France's Canal+, Cisco, IBM,
EMC, and Avaya were among the featured partner and customer speakers.
"The tremendous turnout at NICE's first-ever customer and partner EMEA
Summit is a reflection of the strength of our market position in the region
and the great momentum in our business worldwide," said Haim Shani, CEO,
NICE. "We are committed to delivering to our customers in EMEA and around the
world the industry's best solutions and cutting-edge innovations that address
their changing needs both in the enterprise and security sectors."
NICE's contact center and enterprise customers and partners were on hand
to learn how NICE solutions, including NICE SmartCenter and the Actimize
platform, are helping organizations tackle the challenges of today's dynamic
business environment which include a wave of new regulations that require
greater capabilities in ensuring compliance and in managing risk; the need to
stay on top of growing customer expectations across multiple touch-points;
and the imperative to stay ahead of more competition than ever when it comes
to ensuring customer loyalty and retention.
Head of customer service DHL Russia, Natalia Kabakova commented, "We have
just recently selected NICE for our VoIP contact centers in Russia. Russia is
an important part of our global growth strategy and we are committed to
better serving our customers and to providing the highest levels of service
that our customers have come to expect from DHL. With the NICE solution we
are looking forward to further improving agent performance, to more
effectively leveraging customer feedback for increased satisfaction levels,
and to seamlessly migrating our customer interaction recording from
traditional telephony to VoIP."
NICE's customers and partners from the security sector discussed he
latest trends and needs in the security sector including: technology
convergence, how to decrease crime and city center violence, and how to
better handle natural disasters. Various presentations were made by NICE
customers on how NICE is helping security organizations across the region
improve response to terror threats, ensure mass-transit safety and security
for commuters, as well interoperability among the different public safety
groups for centralized incident information management.
"Europe is a leader in the adoption of advanced security-enabling
technologies such as real-time analytics, radio-over-IP and video-over-IP. We
are very pleased to have the NICE EMEA Summit serve as a key industry event
for sharing information about how the region can continue to improve its
security capabilities," continued Mr. Shani.
The next NICE customer event, the User Group 2008 Summit will be held in
Fajardo, Pureto Rico, July 28-30. To learn more about the NICE User Group and
register for the 2008 Summit visit www.niceusergroup.org.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by the convergence
of advanced analytics of unstructured multimedia content and transactional
data - from telephony, web, email, radio, video, and other data sources.
NICE's solutions address the needs of the enterprise and security markets,
enabling organizations to operate in an insightful and proactive manner, and
take immediate action to improve business and operational performance and
ensure safety and security. NICE has over 24,000 customers in more than 135
countries, including over 85 of the Fortune 100 companies. More information
is available at http://www.nice.com
Trademark Note: Insight from Interactions(TM), 360degrees View(TM),
Executive Connect(R), Executive Insight(TM)*, Freedom(R), Investigator(R),
Mirra(R), Universe(R), My Universe(TM), NICE(R), NiceCall(R), NiceCall
Focus(TM), NiceCLS(TM), NICE Learning(TM), eNiceLink(TM), NiceLog(R),
Playback Organizer(TM), Renaissance(R), ScreenSense(TM), NiceScreen(TM), NICE
SmartCenter(TM), NICE Storage Center(TM), NiceTrack(TM), NiceUniverse(R),
NiceVision(R), NiceVision Analytics(TM), NiceVision ControlCenter(TM),
NiceVision Digital(TM), NiceVision Harmony(TM), NiceVision Mobile(TM),
NiceVision Net(TM), NiceVision Pro(TM), NiceVision NVSAT(TM), NiceVision
Alto(TM), Scenario Replay(TM), Tienna(R), Wordnet(R), NICE Perform(R), NICE
Inform(TM), NICE Analyzer(TM), Last Message Replay(TM), NiceUniverse
Compact(TM), Customer Feedback(TM), Interaction Capture Unit(TM), Dispatcher
Assessment(TM), Encoder(TM), Freedom Connect(R), FAST(R), FAST Alpha
Silver(TM), FAST Alpha Blue(TM) and Alpha(R), Emvolve Performance
Manager(TM), Performix Technologies(TM), IEX(R), TotalView(R) and other
product names and services mentioned herein are trademarks and registered
trademarks of NICE Systems Ltd. All other registered and unregistered
trademarks are the property of their respective owners.
*in Australia only
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company's products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed
from time to time with the Securities and Exchange Commission.
Media Contact
Galit Belkind NICE Systems +1-877-245-7448
Galit.belkind@nice.com
Investors
Daphna Golden NICE Systems +1-877-245-7449
ir@nice.com
SOURCE Nice Systems Ltd.
