BOSTON, MA -- 08/20/08 --
Experian QAS, a leading provider of customer
data quality software
and services, today announced it will host a webinar with the U.S. Naval
Institute, a not-for-profit organization whose mission is to support sea
services, to discuss how it has used QAS matchIT to improve its entire
customer service operation including the website ordering system and member
service operation. Since deploying QAS matchIT in 2007, the U.S. Naval
Institute has reported a 93 percent decrease in the number of duplicate
customer records entered into its database system. During this
complimentary webinar on Thursday, August 21, 2008, Michelle Johnson,
customer service manager at the U.S. Naval Institute, will discuss how the
company was able to achieve this significant result.
QAS matchIT gives users the ability to search for and eliminate duplicates
in any database or list. Matches can be based on a customizable set of data
fields such as name, address, phone number, date of birth or any other
field. By eliminating duplicate customer records organizations
reduce operational expenses, including wasted time and materials, and
reduce the risk of damaging customer relationships by sending multiple
mailings. Since deploying QAS matchIT, the U.S. Naval Institute has reduced
the number of duplicate records entered each week from 140 to ten. The
Institute also uses QAS Pro, QAS Pro Web, and QAS Batch to ensure customer
data integrity from point-of-entry through downstream applications.
"We considered a number of data cleansing and de-duplication software
options. The ease-of-use, rapid time-to-implementation, and clear and
compelling value of QAS products set the company apart from the
competition," said Rick Woodcock, chief technology officer, US Naval
Institute. "We now use four different QAS products to effectively manage the quality of customer data across
our organization."
During the webinar, the U.S. Naval Institute will discuss the effects
duplicate records in its database and the solution it put in place to help
elevate them.
What: Experian QAS and its customer the U.S. Naval Institute will
host a free one-hour webinar to discuss how the U.S. Naval
Institute uses QAS matchIT to successfully remove duplicate
records from its CRM system.
When: Thursday, August 21, 2008, at 2:00 p.m. ET / 11:00 a.m. PT
Who: Michelle Johnson, customer service manager,
U.S. Naval Institute
Registration: http://www.qas.com/USNI. Pre-registration is now open and
required. After the event, all registrants will receive a
link to the streaming replay.
About the U.S. Naval Institute
The U.S. Naval Institute was founded in 1873 by a group of 15 naval
officers who began meeting to discuss the serious implications of a
smaller, post-Civil War Navy and other matters of professional interest.
The U.S. Naval Institute focuses on Magazines and Conferences, the Naval
Institute Press, and the history and preservation of naval and maritime
heritage. The Naval Institute's headquarters are located on the grounds of
the Naval Academy.
About Experian QAS
Experian QAS is an address data quality software pioneer. The company's
products capture, validate, cleanse, standardize and enrich customer
contact information. Experian QAS provides solutions to more than 10,000
customers worldwide in retail, education, healthcare, insurance, finance,
government and other sectors. The company was established in 1990 and has
offices throughout the U.S., Europe and Asia Pacific. For more information,
visit http://www.qas.com
Contacts:
Erin Corpening
Experian QAS
(888) 322-6201
Email Contact
Rick Sheehy
Emerge PR
(617) 729-3190
Email Contact
