BEDFORD, Mass. - (Business Wire) Empirix™ Inc., the market leader in service quality assurance solutions for new IP communications, today announced that its Empirix Proactive Communications Assurance solution is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The Empirix Proactive Communications Assurance solution gives organizations the ability to test their outbound contact center from end-to-end thus enabling companies to ensure performance, a high quality end-user experience and compliance with government regulations.
The Empirix solution is now compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager on Avaya S8700 servers with MCC1 Media Gateways and Avaya Proactive Contact with PG230RM.
“Earning the Avaya compliance accreditation is important because it gives customers a cost effective, comprehensive approach to ensuring the performance of the Avaya solutions in their unique environments from end-to-end,” said Tim Moynihan, vice president, marketing for the enterprise business unit at Empirix. “Combined with innovative products, such as Avaya Proactive Contact and Avaya Aura, Empirix Proactive Communications Assurance gives organizations confidence that their business-critical outbound infrastructures will deliver the most business value in the least amount of startup time.”
Empirix Inc. is a Platinum member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Platinum member of the program, Empirix Inc. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like Empirix who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Empirix Inc.
Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP communications management. Its widely acclaimed Hammer Test Engine™, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, equipment manufacturers, and enterprise contact centers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.
Schwartz Communications
Payal Patel Cudia, 781-684-0770
empirix@schwartz-pr.com
or
Avaya
Lynn Buckley, 908-953-8692
lynnnewman@avaya.com
