TEMPE, AZ -- 09/17/08 --
Direct Alliance, a wholly owned subsidiary of
TeleTech Holdings, Inc. (NASDAQ: TTEC)
and a leading business process outsourcing provider of inside sales and
marketing solutions, today announced it has signed a multiyear agreement
with a major broadband communications company to provide outsourced inside
sales.
Under the terms of the agreement, Direct Alliance will provide
business-to-consumer account management services that include account
acquisition,
up-sell, cross-sell and account retention. All services will be provided by
a Direct Alliance inside sales team focused on inbound and outbound sales
of the client's full suite of products and services to business prospects
and customers.
The Direct Alliance business model of integrating robust analytics,
electronic direct marketing, and inside sales capabilities make the company
an ideal partner for this Fortune 500 provider. "We are excited to be part
of building lasting and profitable relationships with customers," said Judi
Hand, president and general manager of Direct Alliance. "The client's
selection of Direct Alliance demonstrates their confidence in our ability
to ramp up quickly and deliver sales results."
ABOUT DIRECT ALLIANCE
Direct Alliance offers sales and marketing outsourcing solutions for its
clients across a variety of countries and industries including servers and
hardware, retail, healthcare, software, electronics, and
telecommunications. Utilizing state-of-the art technology and best
practices, Direct Alliance provides integrated solutions such as inside
sales, direct marketing, analytics, e-commerce, and order management,
including one of its proprietary products, Verifraud, a leading fraud
management solution. These solutions enable highly-recognized brands to
extend their market coverage in small, mid-size, and enterprise segments
while accelerating sales with some of the best revenue-to-expense ratios in
the business process outsourcing (BPO) industry. Founded in 1993, Direct
Alliance is headquartered in Tempe, Arizona and employs more than 750
people. It is a wholly-owned subsidiary of TeleTech Holdings, Inc.
(NASDAQ: TTEC), a top 100 global outsourcing provider recognized by the
International Association of Outsourcing Professionals (IAOP). For
additional information, visit www.DirectAlliance.com or call 800.656.5827.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 26-year
history of designing, implementing, and managing critical business
processes for Global 1000 companies to help them improve their customers'
experience, expand their strategic capabilities, and increase their
operating efficiencies. By delivering a high-quality customer experience
through the effective integration of customer-facing front-office processes
with internal back-office processes, we enable our clients to better serve,
grow, and retain their customer base. We use Six Sigma-based quality
methods continually to design, implement, and enhance the business
processes we deliver to our clients and we also apply this methodology to
our own internal operations. We have developed deep domain expertise and
support approximately 250 business process outsourcing programs serving 100
global clients in the automotive, communications and media, financial
services, government, healthcare, retail, technology and travel and leisure
industries. Our integrated global solutions are provided by more than
50,000 employees utilizing 39,000 workstations across 89 delivery centers
in 17 countries.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks
and uncertainties including: general economic, business and industry
conditions; the loss of business or lower volumes from significant clients;
delivery center utilization and labor rates; the pace at which we are able
to ramp new business; the effect of TeleTech's failure to timely file all
of its required reports under the Securities and Exchange Act of 1934 and
its restatement of previously issued financial statements, including
shareholder litigation and action by the SEC and/or other governmental
agencies; negative tax or other implications for TeleTech resulting from
any accounting adjustments or other factors; unexpected regulatory changes,
tax laws, and data privacy measures; data privacy issues; our ability to
accurately predict geographic revenue mix and seasonal sales trends;
information technology and/or delivery center interruptions; issues or
matters that may arise from governmental and/or administrative agency
investigations; our ability to successfully remediate identified internal
control deficiencies; litigation and governmental investigations or
proceedings arising out of or related to accounting and financial reporting
matters; fluctuations in foreign currency exchange rates along with our
ability to effectively hedge exposure to changes in foreign currency
exchange and/or interest rates; the ability to attract, retain and motivate
key personnel; and political instability, the effect of armed hostilities,
terrorism and natural disasters. A detailed discussion of these and other
factors that could affect our results is included in TeleTech's SEC
filings, including our Annual Report on Form 10-K for the year ended
December 31, 2007.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Media Relations
303-434-8163
