PHOENIX - (Business Wire)
CrystalTech Web Hosting, Inc., a Newtek Business Services
™ company and a leading provider of Windows Web hosting, has announced the adoption of
SmarterTrack, the new customer service software created by
SmarterTools, Inc. SmarterTrack will provide CrystalTech with all the features and functionality of a robust Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, and Reporting software applications delivered within one elegant web interface.
“We are very excited to be one of the first major Windows hosting companies to fully integrate SmarterTrack into our customer service and support system,” said Robert Cichon, President of CrystalTech. “Up to this point, we have had to use separate solutions for our ticket system, help desk, and live chat. SmarterTrack has all of these solutions incorporated into one easy to use software package which allows us as an organization to learn one application and still continue to provide top-notch customer service to our more than 107,000 domains and 70,000 customers.”
SmarterTrack is an ideal solution for hosting and technology-based companies due to its flexibility, speed, stability, and multiple installation options. SmarterTrack can be installed on a VPS, dedicated server, shared hosting environment, and—coming soon—can be obtained monthly in a Software as a Service (SaaS) option. This adaptability gives all organizations—small and large—the opportunity to install and utilize SmarterTrack within almost any type of environment.
“CrystalTech was very active with the SmarterTrack BETA and has helped make this our most anticipated product release ever,” said Jeff Hardy, Vice President of Business Operations for SmarterTools. “We have great respect for what CrystalTech has accomplished in the hosting world and are excited to have our products associated with their organization.”
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log Analytics reporting tool, and Customer Service Software applications that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the Company Web site.
About CrystalTech Web Hosting, Inc.
A wholly owned subsidiary of Newtek Business Services, Inc. (NASDAQ: NEWT), CrystalTech Web Hosting, Inc. is one of the largest Windows-based web hosting companies in the world, hosting customers in over 100 countries, ranging from small businesses to Fortune 100 corporations. CrystalTech is responsible for hundreds of millions of visits each day on the Internet and uses a state-of-the-art data center that includes redundancy throughout core systems like power, air conditioning, network connectivity, network transportation, as well as a secured environment for their network operations center. For more information about CrystalTech, please contact 877-323-4678 or visit the Company Web site.
SmarterTools, Phoenix
Jeff Hardy, 623-434-8050
jhardy@smartertools.com
