- Ranked the top ranked Latin American company - NEW YORK, June 19
NEW YORK, June 19 /PRNewswire/ -- CPM Braxis, a leading Brazil-based
global IT services and outsourcing company, today announced that it has been
named in The Black Book of Outsourcing's prestigious list of "50 Best Managed
Global Outsourcing Vendors."
CPM Braxis was ranked at #24 among more than 4,000 vendors surveyed, ahead
of several industry heavyweights, and is the top Latin American provider. CPM
Braxis placed in the highest ten percent of all firms judged in several survey
areas: C-Level Commitment, Human Capital Performance, Corporate Direction, and
Leadership Impact. According to Alvi Abuaf, CPM Braxis President for the
Global Client Business, "Being recognized as one of the best-managed global
outsourcing providers is a tribute to our focus on quality and our people's
commitment to our clients. This is another step towards our goal to become a
top 10 global IT service provider."
Brown-Wilson Group, which prepares the Black Book of Outsourcing, surveys
outsourcing users to gain a buy-side decision-maker perspective on the global
services industry. After a stringent external auditing process, the responses
of nearly 24,000 buyer executives on over 4,000 vendors determined the 2008
rankings. This annual study is recognized as the only independent industry
standard for customer satisfaction in the global services industry. Over half
of the responses are CXO-level and governance respondents.
The report categorizes Latin America as the "Next Big Thing" and projects
30%+ growth in Latin American offshoring. According to the survey, South
America is one of the preferred destinations that 77% of the respondents would
consider. The report also mentions that "Latin America, above all regions, is
expected to leverage its competitive advantages in high-growth areas of
offshoring and possibly move ahead as the most attractive alternative."
According to the Black Book results, "Brazil, in particular, has vast
potential, due to its large population, the creativity of its engineers and
government programs supporting the outsourcing industry." Brazil is
considered the second preference for prospective expansion as an alternative
to India, according to 87% of the respondents, being behind only the U.S. and
ahead of China, Eastern Europe, and Mexico. Brazil is the global leader in
terms of increases in vendor satisfaction ranks overall.
CPM Braxis was cited as a company which "consistently outperforms on SLAs
and stepped up investment in certifications, processes and technologies. The
firm leads the way in Latin American client satisfaction and growth."
According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The
Black Book of Outsourcing, "CPM Braxis, ranked among the top suppliers due to
its continuous focus on customer satisfaction in IT services, and successfully
engage and manage outsourcing relationships as recognized by their actual
clients."
CPM Braxis is proud to be the largest IT services provider in Brazil and
"ready for the world."
ABOUT CPM Braxis
CPM Braxis is a global IT services and outsourcing company providing IT
consulting, application development and maintenance, software integration and
remote infrastructure support services to global companies. With a track
record of over 26 years of success, 14 development centers, and 5,200
professionals, CPM Braxis is the largest Brazilian IT services company.
CPM Braxis' industry expertise spans financial services, telecom, consumer
goods, manufacturing and retail. The company has the technical competence and
proven experience in most leading technologies, with special emphasis on
COBOL, CICS, Java, .NET, as well as Oracle and SAP platforms. CPM Braxis is
one of the first Latin America based firms to qualify as a gold partner in the
SAP Consulting Partner Program for North America, and was the 1st Brazilian IT
services company to achieve CMMI 1.2 Level 5 certification. www.cpmbraxis.com
ABOUT BROWN-WILSON GROUP
Brown-Wilson Group's research mission is to offer balanced, objective and
unbiased results to help organizations maximize significance, increase
speed-to-results, and mitigate risk in outsourcing/sourcing initiatives.
Brown-Wilson Group measures its own success via clients' ability to achieve
and sustain significant improvements in their outsourcing decisions from
aligning customer experience research and strategies that stand the test of
time.
BLACK BOOK METHODOLOGY
The fifth annual Black Book survey for Brown-Wilson Group's "50
Best-Managed Global Outsourcing Vendors" was distributed electronically to
customers, employees, buyers, contractors and users worldwide and available at
www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly
30,000 outsourcing decision makers who were verified in the previous surveys,
followed by 400,000 additional invitations sent to individuals in
corporations, businesses, organizations and government agencies who use, offer
and are employed in outsourcing services or pre-registered for the survey on
the Black Book website. Survey entry access codes were available only one time
per outsourced function. The survey closed on May 12, 2008. The 26 key
performance indicators of vendor satisfaction with supplier leadership are
posed with a scoring basis of 0 to 10 (0= deal breaking dissatisfaction and
10= overwhelming exceeded expectations) per criteria. Additionally, 18 key
performance indicators in operational excellence are also balloted for later
study and custom reporting throughout 2008 for outsourcing clients, buyers,
prospective users, analysts, consultants, media and investors.
SOURCE CPM Braxis
