Official Certifications Expand Customer Options and Further Validates VoIP Standards Leadership
Melville, NY (PRWEB) November 17, 2009 -- CosmoCom announced today that is has recently been certified for direct SIP Trunking interoperability with AT&T, Global Crossing, and XO Communications. As a pioneer in IP Telephony, CosmoCom has been deployed in dozens of carriers' Voice over IP (VoIP) networks. The native VoIP architecture of CosmoCall Universe has enabled CosmoCom's IP-based contact center solution to easily integrate with these carriers' VoIP infrastructure.
As carriers roll out their VoIP services, they have added SIP Trunking to their service offerings to allow businesses to directly connect corporate VoIP systems to the carriers' networks. SIP Trunking enables corporations to benefit from the advantages of IP-based contact center solutions without having to also deploy VoIP gateways on the corporate premises. Such a solution greatly reduces both hardware and IT costs as well as the technology expertise required for the corporations deploying VoIP solutions.
"With CosmoCall Universe and SIP Trunking, enterprises can save on VoIP equipment expenses, while simultaneously enjoying the economies of carrier-based IP telephony services," said Steve Kaish, CosmoCom's Vice President of Product Management. "By adding more carriers to our SIP interoperability list, CosmoCom's customers now have even more service providers to choose from for their telecommunications needs, with the assurance and confidence that those carriers have fully certified the joint solution."
About CosmoCom:
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
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