Free eBook Provides Practical Methods and Best Practices to Help IT Deliver Exceptional Service DETROIT, July 21
DETROIT, July 21 /PRNewswire-FirstCall/ -- Compuware Corporation
(Nasdaq: CPWR) today announced the availability of a free and complete eBook,
"The Definitive Guide to Business Service Management." This eBook, available
at http://www.compuware.com/ebook , provides IT organizations with easily
adopted best practices and innovative new processes to deliver increased value
through improved IT service delivery and better alignment with business goals.
This independent guide, authored by technology veteran Greg Shields and
published by Realtime Publishers, explores the power of Business Service
Management (BSM) and offers a multitude of tips for implementing BSM and
maximizing management, operational and IT value. The eBook helps IT
organizations move from an infrastructure-focused mindset to an organizational
focus on business-driven service delivery.
"Organizations that successfully adopt BSM become much more agile and are
better able to serve the needs of their customers," said Shields. "My hope is
that organizations struggling to deliver stronger value to the business will
find this new eBook helpful in making that move to Business Service
Management."
Greg Shields, a co-founder of Concentrated Technology, has nearly 15 years
of experience in information technology with extensive experience in system
administration, engineering and architecture. Previously a senior system
engineer for Raytheon Company, Shields has experience authoring formalized IT
configuration management procedures for U.S. government satellite code
development activities. A contributing author to Redmond and Microsoft
Certified Professional Magazine, Shields writes two regular columns, numerous
feature articles, webcasts and white papers.
"Compuware is pleased to offer this free eBook to IT leaders and
practitioners interested in realizing the value of BSM," said Steve Tack,
Compuware Vice President, IT Service Management. "The guidance in this book
will help IT to perform service monitoring, reporting and notification in a
way that makes sense and provides value not only to those in IT, but also to
an organization's business leaders--the true customers of IT."
The ten-chapter eBook covers topics ranging from the power and
implementation of BSM, IT service management evolution, end-user experience
monitoring, ITIL and Six Sigma. Recently published on a chapter-a-month basis,
the eBook is now available for the first time as a completed book in a single
PDF. Those interested can download the book at
http://www.compuware.com/ebook .
Compuware Corporation
Compuware Corporation makes IT rock around the world, helping CIOs
optimize IT performance to achieve business goals. Compuware solutions
accelerate the development, improve the quality and enhance the performance of
critical business systems while enabling CIOs to align and govern the entire
IT portfolio, increasing efficiency, cost control and employee productivity
throughout the IT organization. Founded in 1973, Compuware serves the world's
leading IT organizations, including more than 90 percent of the Fortune 100
companies. Learn more about Compuware at http://www.compuware.com .
Press Contact
Sean M. Patrick, Communication Analyst, Compuware Communications and
Investor Relations, 313-227-5594 sean.patrick@compuware.com
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
SOURCE Compuware Corporation
