Recordant's technology, analytics and consulting solutions to raise standards of call-center customer service ALPHARETTA, Ga., July 15
ALPHARETTA, Ga., July 15 /PRNewswire/ -- Recordant, the sole provider of
audio-capture technology solutions that generate meaningful and actionable
intelligence from organizations' direct interactions with the public, today
announced an integrated technology, analytics and consulting package aimed at
driving the highest standards of customer service at the Panama-based call
centers of Chronicity, the chronic diseases treatment specialist.
Recordant's audio-capture technology will record telephone conversations
between Chronicity's sales team and potential clients and upload them to a
secure server. Sophisticated word- and phrase-spotting technology will then
identify strengths and weaknesses in each customer interaction. Chronicity
staff will have access to the actionable online data through a
permission-based user interface on the World Wide Web. Recordant consultants
will be on hand to interpret the data and suggest ways in which to improve
customer interactions. The technology solution is intended to replace and
significantly improve upon a 'mystery shopper' program, previously used at
Chronicity.
Speaking of the program, Chronicity CEO Robert S. Baury, said, "Recordant
provides game-changing technology solutions for small to medium size
businesses like ours who could not justify traditional market software
solutions. Like most small businesses, we are dependent upon our front line of
customer service; we need to be nimble and rapidly adjust to market
conditions."
He continued, "Recordant's solution provides us with the perfect tool for
us to ensure that our people are addressing our prospective patients in an
efficient and effective manner. It is the only way we are able to roll out
new programs as quickly as we do, allowing us to train, test and readjust our
client offerings based on their feedback. We are excited at the opportunity
to significantly raise our game through the deployment of this solution."
Chris Etter, Recordant CEO, said, "It is always a pleasure when our
technology is adopted in a region where it has not been before. I have the
greatest respect for Chronicity and the very important work that they do, and
I am delighted that we have an opportunity to assist them in Panama."
About Recordant: Recordant is the first firm to develop and market
technology and consulting services that generate meaningful and actionable
feedback from organizations' face-to-face and telephonic interactions with the
public. Recordant allows retail stores, automotive dealerships, car rental
companies, hotel lobbies or military recruiters -- indeed, anywhere where
employees seek a sales or commitment decision from members of the public -- to
improve processes, levels of service and compliance standards while training
their workforces in the very best practices. Based in Alpharetta Georgia,
Recordant is a private company. www.recordant.com
About Chronicity: Chronicity, Inc. specializes in providing integrative
treatment for chronic diseases with a focus on achieving positive long-term
results. Through the development of a proprietary treatment algorithm which
includes nutritional counseling, medication management, psychological
services, skills coaching, and an outcome management system, its ADD Health
and Wellness and Fibromyalgia & Fatigue Centers are creating a revolution in
the treatment of chronic diseases. For more information, please visit
www.addhealthandwellness.com or www.fibroandfatigue.com
Contact: Kristen Potter, 904-483-3824
kristen.potter@keymergroup.com
SOURCE Recordant
