FORT MYERS, FL -- 05/08/08 --
CallMiner, the industry leader in advanced
speech analytics, today announced the appointment of Susan Almeida as Vice
President of Global Services, effective immediately. Almeida will be
located in the Fort Myers, Florida corporate office.
Terry Leahy, President and CEO of CallMiner, said, "Susan is recognized as
a thought leader in the IT and Telecommunications space. She brings the
perspective of both Fortune 500s and startups and a wealth of management
and operational experience at CoSine Communications, Singapore Telecom USA
and Digital Equipment Corporation. We are very fortunate she is joining
our team."
"Transforming the massive volumes of contact center data into a strategic
asset for the enterprise to leverage -- via the actual voice of the
customer -- is what makes CallMiner so compelling," said Susan Almeida,
vice president of global services. "I look forward to helping CallMiner
take our enterprise customers to a whole new level of cost savings,
productivity, and competitive advantage."
Almeida will be responsible for global delivery of CallMiner's services and
support. She has more than 20 years of senior management experience
successfully helping companies capitalize on category-leading innovations
aimed at boosting customers' productivity and competitiveness. Prior to
joining CallMiner, Almeida served in a number of leadership positions
including Executive Director, Global and Strategic Marketing for CoSine
Communications, General Manager, Singapore Telecom USA, several management
positions for Digital Equipment Corporation and has led highly respected
management consulting practices. She holds a B.S. in Management and
Electrical Engineering from Worcester Polytechnic Institute.
About CallMiner
CallMiner is the industry leader in advanced speech analytics. Eureka,
CallMiner's flagship product, is the only speech analytics solution that
automatically and accurately mines 100% of recorded conversations to
discover the real 'voice of your customers' without listening to every
call. CallMiner customers are empowered with real time and actionable
business intelligence enabling their organizations to significantly improve
customer service, enhance agent quality, increase sales and impact
marketing effectiveness. For more information, please contact CallMiner at
(239) 689-6463 or visit www.callminer.com.
Contact:
For CallMiner
Kara Hendrickson
(239) 689-6463, ext. 134
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