IRVINE, Calif., July 17 CA-Jaguar-J.D.-Power
In the news release, "Jaguar Is Tops for the Second Consecutive Year in
J.D. Power and Associates 2008 Customer Service Index (CSI) Study(SM)," issued
earlier today by Jaguar North America over PR Newswire, we are advised by the
company that the quote from Mike O'Driscoll, managing director of Jaguar Cars,
in the third paragraph, should read: "'I am delighted that Jaguar placed
number one in Customer Satisfaction for the second successive year,' said Mike
O'Driscoll, managing director of Jaguar Cars. 'The J.D. Power and Associates
2008 Customer Service Index (CSI) Study(SM) is the benchmark of customer
satisfaction, and Jaguar and its dealers have been recognized once again for
providing a level of service that is unparalleled in the auto industry.'" The
original quote in the third paragraph was issued inadvertently. Complete,
corrected release follows:
Jaguar Is Tops for the Second Consecutive Year in J.D. Power and Associates
2008 Customer Service Index (CSI) Study(SM)
IRVINE, Calif., July 17 /PRNewswire/ -- Maintaining its reputation of
providing superior dealer service in the U.S., Jaguar North America is proud
to announce its number one ranking in the J.D. Power and Associates 2008
Customer Service Index (CSI) Study(SM).
For the second consecutive year, Jaguar claims the number one position in
the study which measures customer satisfaction with dealer service during the
first three years of ownership.
"I am delighted that Jaguar placed number one in Customer Satisfaction for
the second successive year," said Mike O'Driscoll, managing director of Jaguar
Cars. "The J.D. Power and Associates 2008 Customer Service Index (CSI)
Study(SM) is the benchmark of customer satisfaction, and Jaguar and its
dealers have been recognized once again for providing a level of service that
is unparalleled in the auto industry."
"Customer service excellence requires an outstanding team and commitment,"
said Gary Temple, senior executive vice president North American operations.
"Jaguar's number one ranking again in the J.D. Power and Associates Customer
Service Index (CSI) Study(SM) is a reflection of the passion of our employees,
our dealers, and their personnel."
"To rank top in customer service, following our recent ranking in the 2008
J.D. Power and Associates APEAL Study(SM) demonstrates again that Jaguar
offers products that customers enjoy and that our dealers are committed to
delivering an outstanding customer service experience."
The Study, now in its 28th year, measures the customer satisfaction of
vehicle owners who visit the dealer service department for maintenance or
repair work during the first three years of ownership. The 2008 CSI Study is
based on responses gathered between January and April 2008 from 87,302 owners
and lessees of 2005 to 2007 model-year vehicles and measures service
initiation, service advisor, in-dealership experience, service delivery,
service quality and user-friendly service.
About Jaguar
Since the company was founded in 1922, Jaguar Cars has evolved from the
production of motorcycle sidecars to become one of the world's premier
manufacturers of luxury saloons and sports cars.
Jaguar designs, engineers and manufactures all its three model lines --
the XF and XJ saloons and the XK sports car -- in the UK at the company's
Castle Bromwich plant in Birmingham.
Jaguar, which employs some 7,000 people, is a major wealth generator for
the UK, exporting 70% of production to 63 countries around the world.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The company's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.
------
Jaguar Is Tops for the Second Consecutive Year in J.D. Power and Associates 2008 Customer Service Index (CSI) Study(SM)
IRVINE, Calif., July 17 /PRNewswire/ -- Maintaining its reputation of
providing superior dealer service in the U.S., Jaguar North America is proud
to announce its number one ranking in the J.D. Power and Associates 2008
Customer Service Index (CSI) Study(SM).
For the second consecutive year, Jaguar claims the number one position in
the study which measures customer satisfaction with dealer service during the
first three years of ownership.
"This is an outstanding performance by our dealers," said Mike O'Driscoll,
managing director of Jaguar Cars. "When you consider the current economic
situation in the U.S., our dealer network has again proved they can rise to
the challenge and provide what we believe is regarded as the best customer
service in the business."
"Customer service excellence requires an outstanding team and commitment,"
said Gary Temple, senior executive vice president North American operations.
"Jaguar's number one ranking again in the J.D. Power and Associates Customer
Service Index (CSI) Study(SM) is a reflection of the passion of our employees,
our dealers, and their personnel."
"To rank top in customer service, following our recent ranking in the 2008
J.D. Power and Associates APEAL Study(SM) demonstrates again that Jaguar
offers products that customers enjoy and that our dealers are committed to
delivering an outstanding customer service experience."
The Study, now in its 28th year, measures the customer satisfaction of
vehicle owners who visit the dealer service department for maintenance or
repair work during the first three years of ownership. The 2008 CSI Study is
based on responses gathered between January and April 2008 from 87,302 owners
and lessees of 2005 to 2007 model-year vehicles and measures service
initiation, service advisor, in-dealership experience, service delivery,
service quality and user-friendly service.
About Jaguar
Since the company was founded in 1922, Jaguar Cars has evolved from the
production of motorcycle sidecars to become one of the world's premier
manufacturers of luxury saloons and sports cars.
Jaguar designs, engineers and manufactures all its three model lines --
the XF and XJ saloons and the XK sports car -- in the UK at the company's
Castle Bromwich plant in Birmingham.
Jaguar, which employs some 7,000 people, is a major wealth generator for
the UK, exporting 70% of production to 63 countries around the world.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The company's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.
SOURCE Jaguar North America
