Vendors offering comprehensive ITO (Application Services and Infrastructure Services) ranked highest in the overall survey by clients. Banking & Capital Markets Industry clients showed significant preference for vendors who are capable of offering more extensive service lines once satisfied with initial applications projects.
New York City, NY (PRWEB) November 6, 2009-- The 2009 Black Book of Outsourcing client experience survey investigated over 760 Technology and Application Outsourcing contracts held by 108 of the top suppliers of Banking & Capital Markets Industry.
Key Findings:
- 91.4% of 2009 projects delivered from North American and European based suppliers.
- Vendor dissatisfaction is uncommon in top ranked suppliers in banking & capital markets
- Comprehensive services vendor arrangements from full service ITO vendors produce the highest satisfaction rates
Trust, Innovation, Customization and Reliability are the most important attributes influencing Banking & Capital Markets Industry ITO client satisfaction with their 2009 outsourcing providers. Capgemini met these qualities and achieved the top overall ranking for Banking & Capital Markets Industry Technology.
Cognizant, CSC, CGI, AT&T, Fidelity National Info Services, HCL, Siemens Accenture, and Tata Consultancy Services finished out the top ten.
Over 650,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 26,000 users were validated in the 2009 ranking process.
The Black Book survey web instrument is open to respondents and new participants each year from March 1 - May 7 at http://TheBlackBookOfOutsourcing.com or http://Datamonitor.com
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