TORONTO -- 05/21/08 --
Bamboo Cricket, a leading provider of
next-generation online customer service solutions, today announced that
small to mid-sized businesses now have an affordable, easy-to-use tool to
equip a site in minutes with automated Live Chat and Inbound Email
management. Bamboo Cricket is a web-based solution that helps small to
mid-sized businesses get closer to their clients thru multiple touchpoints.
Now companies of all sizes can improve customer service by immediately
engaging customers and moving them from consideration to purchase faster.
Bamboo Cricket's Live Chat and Inbound Email solution is offered on a
subscription basis. Priced at only $99.95 per month, any online business
can be up and running in minutes with a professional new image in customer
service.
"Responding to customer inquiries in a timely fashion can be a huge
challenge for small and home-based businesses that don't always have
sufficient support staff in place," said Barbara Westhorpe, President of
Bamboo Cricket. "With Bamboo Cricket's new Live Chat and Inbound Email
solution, companies can affordably provide the best possible online
experience and customers can get the answers to their questions how and
when they want."
According to a recent Forrester Report, "Improving the Design of Chat
Interactions," customers like using online chat because it allows them to
speak with someone immediately. Bamboo Cricket Live Chat allows marketers
to increase their competitive edge by enabling customers to immediately
connect with customer support representatives in real time simply by
clicking on a Live Chat button on the company website or in an email. Live,
real-time interaction with a customer service representative greatly
improves the online experience and significantly reduces inbound calls to
the call center. The Bamboo Cricket Live Chat system also identifies prior
chat customers and brings up client chat history.
Today's online consumers are savvy internet users with high expectations.
They have little time, a low tolerance for inferior online customer
service, and are quick to leave if they feel underserved. A survey
conducted in April 2007 by Hornstein Associates found that a shocking 50%
of all inbound customer email goes unanswered. And, only 33% of companies
responded to their customer's email within 24 hours. This stems from an
inadequate inbound email response program. When replies, customer service
requests and auto-responder messages are left un-addressed by standard
email deployment solutions, many marketers miss important customer
interactions. Bamboo Cricket Email Inbound Management provides powerful
technology to sort and filter inbound emails quickly and efficiently.
Robust reporting enables companies to easily spot new trends, be on top of
new hot issues, monitor efficiency and continuously improve their business
strategy. Up to 10,000 emails can be processed per month per user with 100%
email response within 12 hours.
Bamboo Cricket also offers a full-service offering with a US-based team of
expert CSRs. The full-service solution has complete management, reporting
and archiving capabilities and a dedicated account team with service
available 365 days per year. Prices are based on monthly volume and
customization.
Businesses interested may be up and running in minutes by visiting
http://www.bamboocricket.com and clicking on the website signup.
About Bamboo Cricket
Bamboo Cricket is a leading provider of next-generation e-service solutions
that help small to mid-sized businesses capitalize on client engagement. By
combining robust technology with easy-to-use feature sets, Bamboo Cricket
enables businesses to quickly and easily provide chat and inbound email
handling. The company has headquarters in Ontario, Canada with offices in
Titusville, Florida. Bamboo Clients include Condé Nast Publications, Ziff
Davis Publishing and Mandalay Bay Resort and Casino. For information visit
http://www.bamboocricket.com.
For more information contact:
Renee Newby
Gutenberg Communications
(757) 651-6554
Email Contact
