CHANTILLY, VA -- 11/09/09 --
AMERICAN SYSTEMS, a government IT solutions
provider and one of the top 100 employee-owned companies in the U.S., today
announced that it was awarded a $16 million firm fixed price (FFP) contract
by the Defense Security Service (DSS) to provide call center support. The
AMERICAN SYSTEMS team will provide callers with procedural and process
expertise on the requirements of the National Industrial Security Program
(NISP), investigative requirements of the DoD Personnel Security Program
and associated manuals, regulations and policies.
"We are committed to ensuring the highest rates of call resolution and
customer satisfaction, and are proud to continue making the DSS call center
a valuable one-stop resource for the security information government and
private sector personnel need to execute their missions," said William C.
Hoover, president and CEO of AMERICAN SYSTEMS.
The DSS provides the military services, defense agencies, 23 federal
agencies and approximately 12,000 cleared contractor facilities with
security support services. AMERICAN SYSTEMS will assist the agency's call
center customers with queries regarding Enterprise Security Systems (ESS)
applications, security clearances, Electronic Questionnaires for
Investigations Processing (e-QIP) and related issues.
AMERICAN SYSTEMS has worked with the DSS since 1999, during which time the
company has greatly exceeded all service level agreements (SLAs) and
maintained call abandonment rates of less than two percent with call volume
of more than 1,500 calls per day.
With significant experience in all phases of managing, operating,
consolidating and executing call center and help desk functions, AMERICAN
SYSTEMS currently operates three government call centers and provides
technical, managerial and logistics support to help customers meet mission
objectives and SLAs on more than 100 government contracts.
Work under the contract, which has one base year and four one-year options,
began on September 29, 2009 and is taking place in Columbus, Ohio and
Alexandria, Va.
About AMERICAN SYSTEMS
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned
companies in the United States, with approximately 1,300 employees
nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the
company provides systems engineering, technical and managed services to
government customers. AMERICAN SYSTEMS was named to the Federal 100 list in
2009 for influencing how the government buys, uses and manages IT. For more
information, please visit: www.AmericanSystems.com.
Contact:
Cory Porter
Sage Communications (for AMERICAN SYSTEMS)
703.584.5646
coryp@aboutsage.com
