SAN MATEO, Calif. - (Business Wire)
Digital Fuel®, the leader in customer-facing Service Management software solutions, today announced that Affiliated Computer Services, Inc. (ACS) has selected Digital Fuel
’s
ServiceFlow ITIL v3 Service Level Management (
SLM) solution to enhance the management of its Finance & Accounting (F&A) services. The ACS F&A business unit will use ServiceFlow to automate SLM processes to ensure the quality of its service and decrease costs across its
F&A services operations.
As a $6.1 billion FORTUNE 500 company providing support to thousands of multinational corporations and government agencies around the world, ACS will utilize Digital Fuel's award-winning ServiceFlow SLM software to acquire, retain and grow customer relationships as well as drive down costs of managing its services. ServiceFlow will also enable ACS to standardize services, proactively improve service quality and develop new services that continue to provide the highest business value to its customers.
After a comprehensive selection process, ACS decided to implement Digital Fuel’s ServiceFlow because of its unique ability to forecast service performance in a robust business application that helps ACS improve services and deliver on its customer obligations. ServiceFlow enables ACS to proactively respond to potential issues before they threaten service delivery or customer satisfaction. Coupled with ServiceFlow’s unique customer and business-centric ITIL v3 orientation, these predictive capabilities help ACS to self-evaluate and drive continual efforts to optimize F&A service performance while simultaneously improving the end customer experience.
“Digital Fuel’s ServiceFlow solution enables ACS to continue providing the best and highest quality services to our clients,” said Ron Gillette, Senior Managing Director of Finance and Accounting Outsourcing, ACS. “Using ServiceFlow enables us to be more proactive and drive more synergies in operations to both increase quality and decrease our cost to serve. This addition to our Center of Excellence on Service Management and Governance will enhance our service level, metric and balance scorecard reporting.”
“ACS’ decision to implement Digital Fuel’s software underscores the value of ServiceFlow for fostering service excellence,” said Yisrael Dancziger, President and CEO, Digital Fuel. “We love seeing our customers succeed and ACS’ use of the Digital Fuel Solution to improve service quality while reducing costs is a perfect example of that success.”
To learn more about the company and its ServiceFlow BSM software solutions, comprised of ServiceFlow Catalog, ServiceFlow SLM and ServiceFlow Finance visit the Digital Fuel website at http://www.digitalfuel.com/.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management (SLM) and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company’s ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
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