Auction giant eBay makes sweeping policy changes
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WASHINGTON - Online auction giant eBay has announced a slew of measures designed to enhance customer experience and allow it reach out to more number of buyers and sellers.
At the company's third annual eCommerce Forum President and CEO-elect John Donahoe outlined these changes saying they were designed to make "eBay easier and safer to shop." Among the proposed initiatives are a plan to lower listing fees by 25 percent and to provide the best sellers incentives and discounts for using the site.
EBay is also increasing minimum standards required to list items on its site. Primarily these changes are aimed to discourage unscrupulous sellers who make money on the sly by charging excessive shipping fees or by not properly describing items on sale.
"It is our intention to reward great sellers," Donahoe said. "Sellers that describe items accurately, ship on time, and ship at a fair price will enjoy preferential pricing and discounts on eBay. We think this will significantly improve the buyer experience overall."
Another change is that sellers will not be allowed to leave negative comments about buyers. However sellers feel this can hurt them because they will not know if they are dealing with fraudsters.
An eBay spokesman said sellers could then contact the company and let them know. "If a buyer doesn't pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer," he added.
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EBAY FEE'S
By:
Ant Nicholls ,
Fri, 08 Feb 2008 15:20:24 GMT
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I agree with Nancy, the fees employed by ebay have tripled since i first became an ebay seller,for every transaction that is carried out a fee applies, outrageous.!! i since have withdrawn from selling on ebay as it has become a money making scam from them at the top who are only interested in lining their own pocket and having no concideration for the sellers, i advice people to stay well clear of ebay.
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eBay feedback changes
By:
Colin Young ,
Thu, 07 Feb 2008 02:30:30 GMT
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Ebay want to attract more buyers. They say buyers are being put off by unscrupulous sellers abusing the feedback system. That's only natural but why do they think that leaving their core business (the sellers) open to abuse by these new unseen buyers - with no reputation, is a good way of doing so? I really hope this decision comes back to haunt the directors of ebay. For too long they have presumed to dictate the way we all trade without consulting the real users of the service.
Shame.
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donohoe never ran a store
By:
dick cheney ,
Wed, 06 Feb 2008 22:42:24 GMT
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Preventing negative feedback for sellers is exactly like taking security cameras out of the brick & mortar store....an astonishingly ignorant move. Brick & mortar retailers typically despise eBay. Is Donohoe someho caving to them? Makes you wonder if he and Meg, the Mitt Romney supporter, have been given the hard word by the people who matter. Meg's got her $1.5billion already. She doesn't need the little people anymore. Who knows how much Donohoe has stashed away. eHoles.
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EBAY BOYCOTT
By:
Nancy Baughman ,
Wed, 06 Feb 2008 21:29:56 GMT
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Excuse me - eBay may SAY the fees are lower but they have RAISED the fees by 20 - 66%. Most small seller will have to close their stores. These and other new polices are going to destroy the small business owner who operates on eBay. PLEASE - investigate and WRITE THE TRUTH - WORLDWIDE EBAY BOYCOTT FEB 18TH -25TH. Join the Online Seller Cyber Union - fight back against increase fees - illegally holding sellers payments for 21 days.
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