Leading Business VoIP Phone Service Provider Honors Tech Consulting Firm for Outstanding Sales, Service and Customer Satisfaction in 2008 NEW YORK, Oct. 14
NEW YORK, Oct. 14 /PRNewswire/ -- M5 Networks, the market leader in hosted business VoIP telephone systems, announced today that it has recognized Syzygy 3, Inc. as its Partner of the Year in New York State for its outstanding sales performance, complete service and support and exceptional customer satisfaction scores in 2008. Syzygy 3, a New York certified minority-owned technology consulting and services firm, has been an M5 sales partner for nearly six years and provides design, implementation and installation of M5's high-quality and reliable VoIP phone system in New York City and around the country.
"We are honored to receive this recognition from M5. They've been a valuable partner since our inception, and the quality and value their VoIP service brings to our clients is unparalleled," said Sean O'Rourke, one of three principal owners of Syzygy 3. "M5's outstanding reliability demonstrates why we have so much confidence in them and will continue to recommend them to clients when we see a good fit."
"Syzygy had a stellar sales performance in 2008, and they continue to be engaged with the M5 team, bringing only prospective clients who can truly get the best value out of our services," said David Beagle, director of M5's Partner Program. "Their customer satisfaction scores are exceptional - a direct reflection of their knowledge, experience and emphasis on service."
M5's Partner of the Year award recognizes trusted partners for their level of activity and engagement, participation in the sales and implementation process, amount of revenue generated, number of deals brought to the table and a Net Promoter Score (NPS) that allows customers to rank on a scale of 0 -10 how likely they are to recommend the company to their colleagues or friends. In 2008, Syzygy 3 consistently earned an NPS score of 9 or above, indicating that their customers are extremely likely to keep buying and referring both the Syzygy 3 team and M5 service to others.
"Not only are their scores very high, but they are a pleasure to work with during the implementation stage, which makes the whole process much smoother and seamless for the customer," Beagle said. "This is incredibly valuable, particularly for customers converting from traditional legacy PBX phone systems."
A key factor in the success of the Syzygy 3-M5 relationship is the mutual understanding of each partner's core capabilities and customer focus. Both Beagle and O'Rourke say that bringing the right deal is just as important as the number of deals.
"We actively look for opportunities that meet M5's ideal criteria," O'Rourke said. "This helps to ensure that our clients are happy with our expertise and service as well as the level of functionality and value they get from the M5 service. We want to make sure that, in the end, everyone benefits from the relationship."
M5's feature-rich managed VoIP business phone system delivers exceptional reliability, quality and value to business customers seeking to leverage new capabilities and flexibility in VoIP technology to drive revenue and cut costs. Backed by 24/7 proactive support service from a dedicated account manager, M5's complete voice system allows businesses to measure call-throughs to track sales, quantify campaign success and forecast traffic. The system integrates easily with many of the leading CRM systems to provide insight into lead generation, marketing targets and sales performance. The M5 system is also flexible enough to accommodate remote workers with the option to connect from virtually any location with broadband Internet access; employees can work from home, on the road or a satellite office, while appearing to be in the office. Users can be added and removed on demand through an easy-to-use online portal.
M5 also recognized Partners of the Year in New Jersey and the Midwest.
For more information about M5 Network's industry-leading VoIP phone systems for business, visit www.m5net.com.
About M5 Networks
M5 Networks provides business-strength Voice-over-IP phone systems delivered as a disaster-proof hosted service. M5's delivery model facilitates the rapid deployment of advanced phone system functionality and drives a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7. M5's simple pricing model offers companies a low cost-of-entry to a feature set that has traditionally required large capital expenditure and dedicated IT resources. Customers offload phone system support and maintenance hassles to M5's experts. M5's voice platform frees all voice-related data and commands to mash with other applications, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. With over 900 customers, M5 has numerous industry awards and recognitions and is headquartered in New York City. To learn more about M5, please visit www.m5net.com.
About Syzygy 3, Inc.
Syzygy 3, Inc.(®) is a minority-owned technology consulting and services firm focused on the small- and mid-sized business market. Specializing in both data and voice systems, Syzygy 3 designs and supports technology infrastructures that address the near- and long-term business goals of their clients. It's this focus on business driving technology decisions that has made Syzygy 3 a successful enterprise and a recognized leader among providers in the SMB space. The firm is headquartered in New York City. For more information, visit http://www.syzygy3.com.
MEDIA CONTACT:
Heather Bennett
M5 Networks
646-442-5175
heather@m5net.com
SOURCE M5 Networks
